Topic: Members Sales

[anfieldpurch]

FFS, just managed to bag one and I now am getting told I've been blocked?! WTF!

What do you mean getting blocked? Who has told you that and for what reason?

[DOG-LFC8]

Just basketed one which I think has a credit, the seat has a green tick and not a green ST. Is that correct?

I think so ya. I got one in U2 the same. Pretty sure they are all credit seats up there bar one seat.

[Livbes]

Just basketed one which I think has a credit, the seat has a green tick and not a green ST. Is that correct?

Any tips? I’ve been refreshing all week at all times of the day. Do they go on at a specific time each day or something? Cheers.

[anitrella]

I think so ya. I got one in U2 the same. Pretty sure they are all credit seats up there bar one seat.

nice one!

[30fiver]

What do you mean getting blocked? Who has told you that and for what reason?

The web browser.

[KIFS]

The web browser.

Yep, an absolute joke, was a non ST ticket too. 

[DOG-LFC8]

I was refreshing Chelsea there and I'm after getting blocked off the site now on my IP address. Complete joke!!!!!! They can stop normal people refreshing like me but no fear they can stop the actual bots!

[KIFS]

I was refreshing Chelsea there and I'm after getting blocked off the site now on my IP address. Complete joke!!!!!! They can stop normal people refreshing like me but no fear they can stop the actual bots!

Exactly what I was thinking this morning. I'm fuckin fummin! 

[Claire.]

They can't block them because they'll switch their IP, it's a minor inconvenience to a script.

[Bapsandwaps]

How long does the block last for like, same boat here.

[walterwhite]

dropping a good few there now

[KIFS]

dropping a good few there now

Yep, thank fuck I managed to bag another..

[30fiver]

They can't block them because they'll switch their IP, it's a minor inconvenience to a script.

Just stick a VPN on if it does that

[Livbes]

Blocked now too. For refreshing??? WTF.

[Malachys15]

I think genuine people getting blocked for refreshing is a new low for the ticket process/ticket office.

[Claire.]

Just stick a VPN on if it does that

no shit mate

[Luke 17]

how long are we blocked for?

[emitime]

People have been getting blocked for months now, but they've only just started showing it on screen.

Dread to think how many thousands of hours that's wasted of people's time.

[Livbes]

I contacted them and it’s unblocked now. Jokers.

[walterwhite]

They blocked me extremely quickly there, 5 refreshes and I was out. Says I was moving faster than a human I was quick but a lot slower than a bot would be.

VPN doesn't fully solve it you have to remove your cookies but then blocked again after 5 more refreshes they have royally fucked it up thinking they were being smart

[Claire.]

Did you get the puzzle piece captcha? They keep throwing that at me if I refresh a lot.

[walterwhite]

no just blocked immediately, I got the capthca once and it wouldn't load so I refreshed a couple of times to try get it to show and I was then blocked, I hammered the submit feedback button every time to say I wasn't a robot and they've messed up something

[Bonzai25]

Hi Livbes, hope you dont mind me asking mate, how did you get them to unblock you, I contacted them yesterday on Live chat, told them them i was blocked also but there was no chat about unblocking me, just curious how you managed to get it sorted

[Livbes]

Hi Livbes, hope you dont mind me asking mate, how did you get them to unblock you, I contacted them yesterday on Live chat, told them them i was blocked also but there was no chat about unblocking me, just curious how you managed to get it sorted

No worries at all. I used the email and it was sorted within an hour. https://faq.liverpoolfc.com/portal/en/kb/articles/contact-us-email-us

[theshirtmyfatherwore]

So apparently hospo tickets count as credits for next seasons sales (i missed that)
So folk who have enough cash can buy 13 games via hospo tickets (albeit very pricey) and then they're sorted in future sales. That then leaves less for everyone else in the ballots etc

How can that be fair

[Bonzai25]

No worries at all. I used the email and it was sorted within an hour. https://faq.liverpoolfc.com/portal/en/kb/articles/contact-us-email-us

Top stuff, I’ll give it a go see if they can sort it, Thanks

[ian_s]

No worries at all. I used the email and it was sorted within an hour. https://faq.liverpoolfc.com/portal/en/kb/articles/contact-us-email-us

Did they reply saying sorted, or did the block just time out?

[SnowGoon]

Haha, blocked after pressing "choose seats for me" maybe 6 times at a reasonably slow pace. I think they need to release a guide on how to buy tickets, or how they think we can buy tickets, without refreshing or pressing choose seats! VPN sorts it but wastes time.

Irony is it just make it slower for humans, so helping bots have more time and less people.

You get the feeling they are asking us to stop and leave the bots to get everything...

[ian_s]

Haha, blocked after pressing "choose seats for me" maybe 6 times at a reasonably slow pace. I think they need to release a guide on how to buy tickets, or how they think we can buy tickets, without refreshing or pressing choose seats! VPN sorts it but wastes time.

Irony is it just make it slower for humans, so helping bots have more time and less people.

You get the feeling they are asking us to stop and leave the bots to get everything...

exactly the same issue, send them an email complaining, maybe they will change if enough complain

[Barneylfc∗]

How often are people refreshing? Every 5/10/15 seconds?
Are you pressing F5, or refreshing the browser?

[walterwhite]

How often are people refreshing? Every 5/10/15 seconds?
Are you pressing F5, or refreshing the browser?

I'd say I refresh every couple of seconds I hit cmd +r and if i see sold out i just refresh, gets me blocked after about 5 minutes. when choose seats comes up hit it a few times and your gone, its a joke what they have done they have progressively made it harder since the new system came in to get tickets.

I get a captcha immediately as I'm on the work VPN  to prove i'm not a bot then I'm kicked out 2 minutes later for being a bot.

[Barneylfc∗]

And how do you know when you are blocked?

[walterwhite]

And how do you know when you are blocked?

Big message comes up under the LFC crest saying you are blocked then some info about you being a bot or having javascript disabled with submit some feedback then too. I submit feedback every time to say not a bot and they have messed it up.

I just refreshed the page twice there about about 20 seconds apart and I'm already kicked out.

[sheepfest]

Luckily I have tickets for this game so am not suffering this blocking. However trying for the Leicester game on a new android phone the first day after the additional sale I could not press the select seats all day, so thought yep been blocked. Got onto live chat and was advised to turn my phone sideways which I did not have to do on the old phone. Next morning all worked fine in the next drop.

Don't know if that will help anyone as did not get a block message but just thought would share. It's going to be a right pain when out and about to have my phone sideways if checking for tickets never mind being blocked for slowly refreshing.

[Barneylfc∗]

Big message comes up under the LFC crest saying you are blocked then some info about you being a bot or having javascript disabled with submit some feedback then too. I submit feedback every time to say not a bot and they have messed it up.

I just refreshed the page twice there about about 20 seconds apart and I'm already kicked out.

Nice one, cheers. Just gathering info for next season when I'm back in the bunfight 

[mattyyt]

I really would love to know what the ticket office thinks people are doing to get these late tickets / what their expectation of us is…

The only option is constantly refreshing, they shouldn’t be banning real people. Hire someone smart enough to only block the bots.

[ian_s]

Useless

Thank you for contacting Liverpool Football Club. 

Please be advised that all ticket sales are via the website please click here . 

If you are hitting refresh multiple times the system will block you IP address as it thinks you are robot. 

We would advise to refresh every couple of minutes, if I can be of any further assistance then please get back in touch.

[Barneylfc∗]

Useless

Thank you for contacting Liverpool Football Club. 

Please be advised that all ticket sales are via the website please click here . 

If you are hitting refresh multiple times the system will block you IP address as it thinks you are robot. 

We would advise to refresh every couple of minutes, if I can be of any further assistance then please get back in touch.

Tremendous 

[Claire.]

I've had the captcha for refreshing loads, but once complete it's been fine again. Maybe if you're refreshing and it can't push that to you it bins you off.

Do wonder if they're looking at hostnames or if you're on a shared IP/multiple connections from the same IP or how you're interacting with the buttons.

[Livbes]

I’ve had quite a few sections come up as orange after a refresh but every single time there’s nothing there. Any ideas?