Topic: FAN UPDATE - Ticketing changes to reduce touting - discussion and ideas

[RainbowFlick]

New cards for everyone?

Yup. There's a lot of hysteria around this process and people are presuming this means photo ID cards. To avoid confusion they should have told people about the change of members cards towards the end of the season lol

[Flyhalf]

We phoned up about this and they said send an email via the Fan Update enquiry page with all info on the member plus the passport pic and the extra id pic and it should get sorted.

Thank you 😊

[AttaRed]

Had the email today, went to do the update and 1 piece of information is wrong on my details, the date of birth. Updated the details, as I'll be using a driving licence that has your date of birth on it, so thought it best to. Now have to wait for someone to get in contact with me within the next 5 days, all because 1 digit was wrong on my date of birth.

[scouser102002]

My date of birth was wrong as well, but I changed it at the window some time last season. Really glad I did now

[ChrisLFCKOP]

Had mine verified, weight off my mind now.

[TeddyTime33]

Yup. There's a lot of hysteria around this process and people are presuming this means photo ID cards. To avoid confusion they should have told people about the change of members cards towards the end of the season lol

Interesting,

[ChrisLFCKOP]

Interesting,

Anfield wrap thought they were putting photos on cards in the free podcasts out yesterday.

[stonecold_jpm]

Nothing stopping them putting the photos on these cards once everyone’s sent it to them is there?

[Graham Smith]

Nothing stopping them putting the photos on these cards once everyone’s sent it to them is there?

No photos are going on cards.

[willss]

They are making it pretty clear that a. you can only have one card per person and they aren't transferring credits between cards.

I suppose if you can show a good reason why the card with cups is not in his name and that they are 'his' credits you might be able to do something - you can only ask.

The cup games are on his card, it’s the league games on someone else’s card that I need to move. Complicated by the fact that I no longer see the card holder anymore. I have online access but won’t have a passport picture or be able to take him to Anfield. I fear this update is going to make my lad choose cups or leagues and he’ll choose leagues. That will mean 8 years of cup home games lost. Or alternatively I can’t transfer the card name and we lose 5 years of 13+ credits

[Graham Smith]

The cup games are on his card, it’s the league games on someone else’s card that I need to move. Complicated by the fact that I no longer see the card holder anymore. I have online access but won’t have a passport picture or be able to take him to Anfield. I fear this update is going to make my lad choose cups or leagues and he’ll choose leagues. That will mean 8 years of cup home games lost. Or alternatively I can’t transfer the card name and we lose 5 years of 13+ credits

Contact and explanation from the original owner might help but this is not looking as a principle capable of being done for anyone.

Any explanation why the credits weren't built up on the ST?

[reddragon]

Am I missing something? I thought that Season Ticket Holders weren't being done yet?

[scouser102002]

No photos are going on cards.

Should do.

[ant]

That was very easy. Went through first time and already been verified
I did notice that there would be new smart cards for 20/21 season if you renew the membership

weve only just had new white cards, they said they have a 10 year life span - YNWA !

[willss]

Contact and explanation from the original owner might help but this is not looking as a principle capable of being done for anyone.

Any explanation why the credits weren't built up on the ST?

There's no ST just two fancards.

This all started in the season when the credits went to 14.  I left one season with 19, 19 & 13.  So the third card lost its credits.  By chance one of the match goers I know had a mate with 14+ credits and had started a job working weekends.  I started to use his card for the youngest and have done for the last 5+ years.  I continued to put the cup credits on my lads card in case he ever wanted the card back.  This has been no issue until now.

I don't want to lose the cup credits on my lads card (its even got a CL final ticket on it from Kiev) or the league credits on the other card as my lad has attended all the games.  If I follow the rules as written, one set of credits will have to be lost.  This doesn't seem right. 

Even my lad didn't have cup credits to lose I'd still have an issue as I've lost contact with the original fancard holder. 

Generally, I agree with the reasons behind these changes but they seem to be causing a lot of collateral damage and potentially preventing a young lad from attending games that he's got the required credits for.

I've thought of a work-around but to be honest I'm not sure what the full process from transferring names is.

[stonecold_jpm]

All it’s  just going to so is stop friends and family’s that have been going for years from going whilst I’m 100% sure all the touts with multiple cards and make all the money will find a way round it all. By letting them change the names it’s just helping them in my opinion, instead of going through the process the club should be doing which is going after every member with multiple cards in same names and addresses individually. Also if credits are transferred in this friends and family system then just watch those with  13+ grow as that’ll just make it easy for groups that go to transfer games to their mates and before you know it they have 13+ now too, so anybody expecting more tickets available I reckon it’s gonna make it much worse.

[Barneylfc∗]

Should do.

No they shouldn't. We're not criminals.

[DangerScouse]

No photos are going on cards.

At this current time or ever?

[Barrowred]

All it’s  just going to so is stop friends and family’s that have been going for years from going whilst I’m 100% sure all the touts with multiple cards and make all the money will find a way round it all. By letting them change the names it’s just helping them in my opinion, instead of going through the process the club should be doing which is going after every member with multiple cards in same names and addresses individually. Also if credits are transferred in this friends and family system then just watch those with  13+ grow as that’ll just make it easy for groups that go to transfer games to their mates and before you know it they have 13+ now too, so anybody expecting more tickets available I reckon it’s gonna make it much worse.

I agree about the transferring of credits between groups to get up to the magical 13(or whatever it is in the future). For that reason it may be best if the credit isn't transferred and is effectively lost to both members. This may cause issue for the club determining the threshold for future sales though.

[Lush is the best medicine...]

No photos are going on cards.

dont need to if it’s on file!

[Fazak_Red]

I know a tout who's got multiple cards in real peoples names and addresses. Business as normal for him.

[duvva 💅]

dont need to if it’s on file!

They’re all supposed to be deleted after verification. Like to think with FOI requests that could reveal what they do, they wouldn’t risk a real own goal with that.

Personally I don’t really have an issue with photo Id, but clearly some do, and possibly for some it’s because of a lack of trust/faith of what the club may do with our info.

[duvva 💅]

I know a tout who's got multiple cards in real peoples names and addresses. Business as normal for him.

If he can get all of those people to complete the update perhaps, but it is just the start of the process of making this work more fairly/transparently.

[Alf]

Phone them this afternoon about my fan update failing and was told I need to wait for them to contact me after I'd filled the form out.

[scouser102002]

No they shouldn't. We're not criminals.

Why would having a picture on a card mean you're a criminal?

If they're going to start checking ID at the turnstiles on the way in, at least you wouldn't have to bring your passport etc to the game, your card is your ID.

[scouser102002]

I know a tout who's got multiple cards in real peoples names and addresses. Business as normal for him.

Well why don't you tell the club he's a tout so they can ban him?

[scouser102002]

They’re all supposed to be deleted after verification. Like to think with FOI requests that could reveal what they do, they wouldn’t risk a real own goal with that.

Personally I don’t really have an issue with photo Id, but clearly some do, and possibly for some it’s because of a lack of trust/faith of what the club may do with our info.

I'm sorry I don't buy that excuse.

They are happy enough to give the club their name, addres and DOB and put their bank details in their system, but a photo is a no-no?

But, we're just going over old ground here.

[Jake]

Oh no the club are going to sell our faces...

[Fazak_Red]

Well why don't you tell the club he's a tout so they can ban him?

I’m not Merseyside Police mate.

[Always_A_Red]

My driving licence uploaded and accepted 1st time.

My dad's passport rejected 1st time - going to go back to take another picture at the end of the week. He doesn't have a new driving licence, has the old paper licence.

Hopefully with a new picture with a black background it'll work - really haven't got the time to be fucking about with this 

[Alf]

They’re all supposed to be deleted after verification. Like to think with FOI requests that could reveal what they do, they wouldn’t risk a real own goal with that.

Personally I don’t really have an issue with photo Id, but clearly some do, and possibly for some it’s because of a lack of trust/faith of what the club may do with our info.

I did a GDPR request last summer after I got an e-mail from the club saying my fan-card details had been compromised. They had over 900 pages of information on me, every match I'd ever been, everything I'd bought from the club shop in triplicate but no photo's and nothing that really concerned me.

[bignred84]

I did a GDPR request last summer after I got an e-mail from the club saying my fan-card details had been compromised. They had over 900 pages of information on me, every match I'd ever been, everything I'd bought from the club shop in triplicate but no photo's and nothing that really concerned me.

Out of interest who did you send it to ?
is there a specific form to use ?
Thanks

[duvva 💅]

Out of interest who did you send it to ?
is there a specific form to use ?
Thanks

You might be able to find some generic form on the internet but I’m fairly sure it just needs to be a letter/email quoting the relevant legislation/act

[dudleyred]

You might be able to find some generic form on the internet but I’m fairly sure it just needs to be a letter/email quoting the relevant legislation/act

Just write to the club asking for a data subject access request

From memory they have a set period to respond to meet guidelines. Think it’s a month

[cjc9020801Beverly Hills]

Did my mothers for her and 3 friends did theirs too first thing yesterday. Theirs have been validated, but mine says awaiting verification. Could be I’ve used same email as my season ticket. Going to check again in morning then give club a call.

[arhey]

I’m not Merseyside Police mate.

Wtf is that supposed to mean?

Really would like an explanation for this?

Do you mean it’s not my problem so long as my tickets are safe or what?

[jbrady10016]

Does this matter if you have no home credits on your membership?

[scouser102002]

I’m not Merseyside Police mate.

Fantastic attitude!

Nobody likes a grass, but nobody likes a tout either

[Shanklygates]

I’m not Merseyside Police mate.

You don't think we all have a role to play in stopping the touts? Nothing to do with the Police at the start.

[Graham Smith]

All it’s  just going to so is stop friends and family’s that have been going for years from going whilst I’m 100% sure all the touts with multiple cards and make all the money will find a way round it all. By letting them change the names it’s just helping them in my opinion, instead of going through the process the club should be doing which is going after every member with multiple cards in same names and addresses individually. Also if credits are transferred in this friends and family system then just watch those with  13+ grow as that’ll just make it easy for groups that go to transfer games to their mates and before you know it they have 13+ now too, so anybody expecting more tickets available I reckon it’s gonna make it much worse.

There are very few duplicate names and addresses (double figures) in the first tranche being asked to update. There is also a limited number overall in the same group compared with the overall number in the ground.

This is mainly about teasing out the teething problems.