Topic: Ticket website gripes and suggestions

[Claire.]

This is popping up in all manner of threads and if LFC staff do read  , then we can keep it all together for them to find more easily.

So.

Key things from other threads people have been moaning about lately.

- having a login to enter the pre-queue/waiting room
- people getting round the queue using [insert method]
- that there's been no pre-queue/waiting room for the last few sales.

Anything else?

Keep the discussion in here please, cos there's so many unrelated tangent discussions about it in other threads and it just goes round in circles.

[Schmarn]

You should be able to see what credits/eligibility you have for each competition for this season. Logically it would be in the My Account section and would tally with History. It would resolve the confusion around whether a seat you've purchased carries a credit and whether you've done enough to be 13+ or 4+ for the following year.

[mattyyt]

I still think all ticket sales should be a ballot, with unsuccessful people put onto a waiting list for returns.

Puts everyone on equal footing, and saves a lot of messing about with the website and queuing etc. at 8am.

[Kls89]

I still think all ticket sales should be a ballot, with unsuccessful people put onto a waiting list for returns.

Puts everyone on equal footing, and saves a lot of messing about with the website and queuing etc. at 8am.

I second this, best solution I’ve seen so far. I’d rather be unsuccessful via a fair ballot than sit in a queue at 8am with no chance of getting tickets as others have cheated the system and bypassed the queue.

[SouthDerryLaggo]

Maybe an unpopular one here but do away with the barcode.

[MKB]

Go back to allowing you to assign all tickets in your basket, and then clicking an Update button.  I.e. do away with the excruciatingly slow dynamic updates.

[MKB]

Get saved credit cards working consistently.

[MKB]

Tag credit card fields correctly, so that when you select a cc from your Google account, all fields are populated, not just the credit card number.

[MKB]

Redraw online seating blocks so that their boundaries follow aisles and common prices.

Currently, you could have two adjacent seats available, but one is in one block, and the other is in another block.

Some blocks in Upper Main cover three prices, and you don't know what they are until you basket them.

[MKB]

Ensure that away games appear at 0815 for all eligible fans, not four minutes later for some.

[MKB]

Introduce a more granular loyalty system, and allow those who actually attend most games to have first dibs on seats.

For example, attending a midweek game against third-rate opposition should get you more loyalty points than playing against a title challenger.

[SouthDerryLaggo]

A counter on your account with you’re current credit status. Surely not difficult to see where you stand

[DOG-LFC8]

That stupid fucking sold out pop-up box while refreshing the stadium. Drives me insane and it’s nothing but a pointless, useless hindrance to an already painful task

[duvva 💅]

Need to be able to select a pair of tickets and not have it revert to one ticket each time you refresh

[205mob]

Actually locking the change address section so members who don’t have an L postcode can change to L postcode and go into the local sale, fan update would filter them out.

Actually been grey the sales after that bypass been patched managed to get the 2 nephews in for every game upto know, all tickets have been STH seats also,  which they aren’t fussed about anyway just being in there is good enough for them.

So well done to the office, the only one ye getting from me like ha

There is no login for pre queue, the pre queue is for everyone who enters the page from 30 mins-2hrs before from depending on what they set it to. Everyone in the pre queue with be given random queue numbers, everyone who enters the queue after the sale start sill be FIFO I believe. Everything is on the queue-it sites for you to read.

[lfcrule6times]

Need to be able to select a pair of tickets and not have it revert to one ticket each time you refresh

Absolutely agree with this one. Vital seconds are lost having to change the counter to 2 after each refresh.

[Claire.]

There is no login for pre queue, the pre queue is for everyone who enters the page from 30 mins-2hrs before from depending on what they set it to. Everyone in the pre queue with be given random queue numbers, everyone who enters the queue after the sale start sill be FIFO I believe. Everything is on the queue-it sites for you to read.

No, but there could be - https://queue-it.com/bad-bot-protection/

A fair few from the other thread suggested they'd prefer it, one session per account.

[RainbowFlick]

everyone will mysteriously have a 100 person F&F if they did a pre-login 

[DangerScouse]

Having to select each game individually during the bulk sale is unnecessarily time consuming, you should have the option to select multiple games.

[James_1906]

Don’t know how or if it could be implemented but IF a seat you select is available for every game you should be asked to add the same seat for each game in the bulk sales.

[ant]

before we could select away and home games by period when in the history section of your account, that helped find out which credits you had.

they could developpe that again and make it better with all competitions home and away !

[Craig S]

before we could select away and home games by period when in the history section of your account, that helped find out which credits you had.

they could developpe that again and make it better with all competitions home and away !

Yes, this. Also have a filter by competition to see what credits you have in the league cup etc. Just adding an extra column with competition would help.

Sometimes they add it to the Event title with brackets at the end, e.g: Arsenal v Liverpool (EFL)
But even this is not consistent. e.g: 2 different events for "Norwich v Liverpool" at the start of the season. Only way to know one is the league cup, is if you know the fixture dates.

[RainbowFlick]

the most pertinent issues imo:

1. actually remember to close the site
2. people with seatmaps are at an advantage - it's unfair on non-guaranteed sales
3. stop the queue for a queue thing they've tried
4. history needs to include a credit counter or easier way to filter. it should also be ordered by match date as it seems to be randomised for me. also key info like the competition should be viewable.
5. every time you end up changing names in your basket it shouldn't refresh and have a loading wheel
6. they need to soften the 406 IP ban. if you press 'choose seat for me' a couple of times in a few seconds it seems to just ban me now (i've tried multiple IPs/devices and same outcome)
7. stop overcomplicating things overall

[Barneylfc∗]

the most pertinent issues imo:

1. actually remember to close the site
2. people with seatmaps are at an advantage - it's unfair on non-guaranteed sales
3. stop the queue for a queue thing they've tried
4. history needs to include a credit counter or easier way to filter. it should also be ordered by match date as it seems to be randomised for me. also key info like the competition should be viewable.
5. every time you end up changing names in your basket it shouldn't refresh and have a loading wheel
6. they need to soften the 406 IP ban. if you press 'choose seat for me' a couple of times in a few seconds it seems to just ban me now (i've tried multiple IPs/devices and same outcome)
7. stop overcomplicating things overall

The seatmap thing isn't a secret that only a select few have. You only need to take a look at a couple of them to work out what the next one is. Opposition, date, time is all you need.

What they need to do is identify anyone that has used a queue workaround and ban them.

[James_1906]

The seatmap thing isn't a secret that only a select few have. You only need to take a look at a couple of them to work out what the next one is. Opposition, date, time is all you need.

What they need to do is identify anyone that has used a queue workaround and ban them.

Shouldn't be any bans from people queue jumping this season or last would be a terrible decision, even if they thought about it I don’t think they actually could but could see something change from next season onwards.

[Schmarn]

Shouldn't be any bans from people queue jumping this season or last would be a terrible decision, even if they thought about it I don’t think they actually could but could see something change from next season onwards.

If the club are capable of tracking this now then issue a warning and issue bans for future transgressions. No need to wait till next season if everyone is now forewarned.

[SouthDerryLaggo]

If the club are capable of tracking this now then issue a warning and issue bans for future transgressions. No need to wait till next season if everyone is now forewarned.

Supposedly queue-it should have all of this data. Plus a look at transaction times, if the same people are managing to check out at say 8.16am every sale then its a pretty good indicator.

[BigRed07]

I still think all ticket sales should be a ballot, with unsuccessful people put onto a waiting list for returns.

Puts everyone on equal footing, and saves a lot of messing about with the website and queuing etc. at 8am.

Not really fair on those that have built up credits over the last 16 years or longer. I get there’s new fans that wouldn’t have been old enough to buy games back then. But a lot of graft has been put in building up credits and to think that would be wiped out is crazy.

[DangerScouse]

Not really fair on those that have built up credits over the last 16 years or longer. I get there’s new fans that wouldn’t have been old enough to buy games back then. But a lot of graft has been put in building up credits and to think that would be wiped out is crazy.

Think he means general sales?

[BigRed07]

Fair enough, I thought that’s what they did, members on 13+ then ballot everyone else.

[NeoAdjuvant]

It would be a terrible idea to ballot everyone / every ticket other than the 13+ club. How would anyone be able to ever get into that group if it was completely balloted?

[SouthDerryLaggo]

It would be a terrible idea to ballot everyone / every ticket other than the 13+ club. How would anyone be able to ever get into that group if it was completely balloted?

to be honest the ship has sailed now with the ST returns which make up the vast majority of returns

[loveisreal]

not having easily predicatable urls for each game and area of the stadium - i'm sure this has worked in favour of the workarounds and if there was a way to have a unique seatmap url for each new sale it would make it harder for them

nothing having 0s or Os in the capatchas! despite being a human i really struggle with them and it's maddening

as others have said, limit L sales to people who live in Liverpool and do some kind of fan ID pre-requisite.

also the checking the credits you have already is massive.

pre-login for queues pls!

[Claire.]

What they need to do is identify anyone that has used a queue workaround and ban them.

https://queue-it.com/developers/bots-abuse-management/

They consider using multiple sessions as a workaround, it's listed there with cookie sharing and request blocking. So, that's banning... everyone?

[RainbowFlick]

The seatmap thing isn't a secret that only a select few have. You only need to take a look at a couple of them to work out what the next one is. Opposition, date, time is all you need.

What they need to do is identify anyone that has used a queue workaround and ban them.

not everyone is tech savvy enough to figure out the seatmap thing, especially for away sales. it's giving certain people an advantage, just like queue bypassers.

[ABJ]

I still think all ticket sales should be a ballot, with unsuccessful people put onto a waiting list for returns.

Puts everyone on equal footing, and saves a lot of messing about with the website and queuing etc. at 8am.

What? So for those that have built up loyalty and have barely missed a game in years, in a ballot with newbies? Great idea 

[Pinehurst Alan]

What? So for those that have built up loyalty and have barely missed a game in years, in a ballot with newbies? Great idea 

I've been going for 18 years consistently- 4+ games a year- member of the PTS (remember that) and literally for the first time ever have been denied a ticket to a single home league game due to the stupid ballot system- despite having 4+ credits from 18/19 and 19/20.  I went to every single UCL home game last year as well as the final and am still scrapping for tickets for that this year.

No you can sack ballots right off.

[swoopy]

I've been going for 18 years consistently- 4+ games a year- member of the PTS (remember that) and literally for the first time ever have been denied a ticket to a single home league game due to the stupid ballot system- despite having 4+ credits from 18/19 and 19/20.  I went to every single UCL home game last year as well as the final and am still scrapping for tickets for that this year.

No you can sack ballots right off.

Also not a fan of ballots. Would rather take my chance in the FFA.

[ABJ]

I've been going for 18 years consistently- 4+ games a year- member of the PTS (remember that) and literally for the first time ever have been denied a ticket to a single home league game due to the stupid ballot system- despite having 4+ credits from 18/19 and 19/20.  I went to every single UCL home game last year as well as the final and am still scrapping for tickets for that this year.

No you can sack ballots right off.

The good old days of the PTS scheme, I remember it well! I agree with you, for everyone on 0, a ballot would work but not when you include people that have got anything between 1 and 12 from the previous season.

[willss]

What’s the seat map thing?