Topic: Which credit cards will no longer work for ticket sales?

[MightyRed42]

Spent some time on live chat. Someone from IT will be calling me, possibly tomorrow.

Think they’re accepting it’s a problem at their end and nothing to do with the bank/card providers. Who knows how it’ll turn out?

Don’t think it’ll be resolved before Southampton sale tomorrow.😐

[Barneylfc∗]

Are there still issues buying tickets using a card with an address that doesn't match the address on the membership?

[Astagob]

This is still happening loads of people. I started doing some investigation on my end to see where the problem lies.

I decoded the response from the 3DSecure Card Providers which is fired once you authorise on your banking app. I tried 5 cards and all declined when trying to purchase tickets.

The response from all the 3DSecure Card Providers is success without any errors. See attached image with the response from the Provider.

It is 100% a problem with the club system.

[MKB]

This is still happening loads of people. I started doing some investigation on my end to see where the problem lies.

I decoded the response from the 3DSecure Card Providers which is fired once you authorise on your banking app. I tried 5 cards and all declined when trying to purchase tickets.

The response from all the 3DSecure Card Providers is success without any errors. See attached image with the response from the Provider.

It is 100% a problem with the club system.

From my last interaction with the ticket office a while back, they seemed of the view that it was fixed (and it does now work for my credit cards), so you need to make them aware of which ones are still failing.  Have lots of screenshots as their default mode is to assume user error.

[Astagob]

Got onto the chat and had loads of evidence from the payment providers and screenshots. Asked for it to be escalated to the IT Team and I'll be happy to help troubleshoot the issue with them as its impacting loads of people I know.

They also came back with the following which is interesting:

"the billing address on the card using to pay needs to match to the address of the person you are purchasing for if you are not purchasing for yourself in the
same transaction if you are purchasing for yourself and others in the same transaction on your account the payment will go through as your billing address
matches the one on your account"

"Recently, rules have been put in place that the person who is the owner of the ticket, the address on the card needs to match the address on their account"

[Craig S]

Got onto the chat and had loads of evidence from the payment providers and screenshots. Asked for it to be escalated to the IT Team and I'll be happy to help troubleshoot the issue with them as its impacting loads of people I know.

They also came back with the following which is interesting:

"the billing address on the card using to pay needs to match to the address of the person you are purchasing for if you are not purchasing for yourself in the
same transaction if you are purchasing for yourself and others in the same transaction on your account the payment will go through as your billing address
matches the one on your account"

"Recently, rules have been put in place that the person who is the owner of the ticket, the address on the card needs to match the address on their account"

It is simply not true. I have used my card on my partners account & on my mates account.

[tasmichkata]

Just don't believe them whatever reason they are saying, the problem is on their side. I have bought tickets without even put the right name on the card.

[swoopy]

Got onto the chat and had loads of evidence from the payment providers and screenshots. Asked for it to be escalated to the IT Team and I'll be happy to help troubleshoot the issue with them as its impacting loads of people I know.

They also came back with the following which is interesting:

"the billing address on the card using to pay needs to match to the address of the person you are purchasing for if you are not purchasing for yourself in the
same transaction if you are purchasing for yourself and others in the same transaction on your account the payment will go through as your billing address
matches the one on your account"

"Recently, rules have been put in place that the person who is the owner of the ticket, the address on the card needs to match the address on their account"

Utter bollocks response from them

[redgriffin73]

Yeah that's nonsense, I went months not being able to use my own card but was fine on someone else's.

[NeoAdjuvant]

Yep complete bullshit.

They're dead busy though.

[ABJ]

Yep complete bullshit.

They're dead busy though.

Exactly, mistakes can happen when they're super busy (having to deal with 4 aways in 10 days, bless them) but regardless, its definitely not their fault, its 100% user error just as it always is.

[NeoAdjuvant]

The idea that people who decide to apply for a job in a ticket office are too busy to sell tickets competently is wild haha.

[ABJ]

The idea that people who decide to apply for a job in a ticket office are too busy to sell tickets competently is wild haha.

Joking aside though, its hard to blame them individually as they clearly receive no training whatsoever, or very little. The major issue lies way above those on the front line...the problem is that the club have no desire to address it. Its been a major issue for a long time although its got way worse post covid since they refused to accept phone calls and moved pretty much everything to LFCnoHelp.

[swoopy]

Joking aside though, its hard to blame them individually as they clearly receive no training whatsoever, or very little. The major issue lies way above those on the front line...the problem is that the club have no desire to address it. Its been a major issue for a long time although its got way worse post covid since they refused to accept phone calls and moved pretty much everything to LFCnoHelp.

Robot Blocking
Declined cards
Soft blocking
Not putting games on at the right time
Putting games on incorrectly
Wrong criteria set
Bots

etc. etc. etc.

No desire to sort anything on this system that we've had for nearly 3 years now.

[si999]

My payment failed last week for the first time ever when trying to enter the Local Ballot Registration.

I tried six cards from four different banks all registered to my address which is the same as my membership address, each one failed after the two factor authentication (mixture of in app and onetime pass codes).

Had to just give up in the end due to the short registration window.

[Astagob]

My payment failed last week for the first time ever when trying to enter the Local Ballot Registration.

I tried six cards from four different banks all registered to my address which is the same as my membership address, each one failed after the two factor authentication (mixture of in app and onetime pass codes).

Had to just give up in the end due to the short registration window.

Same thing happening me for the last 2 weeks. Randomly works but 95% of the time any attempted payments are failing

[si999]

Mine is also the same card that they have used this season for the auto cup without an issue.

[Astagob]

Mine is also the same card that they have used this season for the auto cup without an issue.

What did they tell you was the reason?

[si999]

They said as the ballot was closed there was nothing they could do and that it will have been my banks end that was causing the issue and not them.

[ABJ]

What did they tell you was the reason?

Probably Brexit.