To clarify, it was my understanding that anyone with a supporter ID could receive tickets and that they don’t need to have a paid membership. What he has is a lapsed membership, an account he can log in to without being able to buy tickets or apply for ballots like a regular member. The issue is the NFC download in his account is greyed out, as it also is for me and other members I know. Have the club finally instigates the NFC download deadline originally set for July.
What exactly is he trying to download?
The only way he can get a ticket is if a member or a season ticket holder distributes one to him. Has this happened? You can only distribute tickets for City game right now anyway.
If he has been distributed a ticket then he will have received an email, as that’s the only way to distribute a ticket at the moment, and that email will contain a link to download his ticket.
If he has not been distributed a ticket, then he doesnt have a ticket and therefore he has nothing to download