Topic: Members Sales

[Barneylfc∗]

So this is from a browser that I opened, joined the queue and then closed:

Your queue number is no longer valid

Queue numbers are valid for 10 minutes. Unfortunately, your queue number has now expired. Click the button below to get a new place in the queue.

More details
You entered the line at 22/09/2021 08:24:46. It was your turn at 22/09/2021 08:27:22, and your line number was valid until 22/09/2021 08:37:22. Click the button below to get a new place at the end of the line.

So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.

Am I reading that wrong, you joined the queue at 8.24 and it was your turn at 8.27? 

It's definitely an issue that needs addressed. There can't be anyone that has 1 single browser open. I had 9 this morning. 7 had more than an hour. So even though I closed these, it still keeps them in the queue. How do they think this is acceptable?
I get that people can accidently close a window, but couldn't they implement something that removes that session from the queue if the browser is closed for more than 5 minutes? Is that possible? If you close one accidently, then you will open again it straight away anyway.

[RainbowFlick]

So this is from a browser that I opened, joined the queue and then closed:

So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.

it also doesn't log you out now after paying for your transaction. so there's just a lot of sessions being wasted.

[MKB]

Data point: this morning's queue had around  21, 400 positions by the end and took around three hours to process.

[Carllfc]

What’s availability looking like for the Arsenal match sale tomorrow morning?

[keano7]

So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.


Am I reading that wrong, you joined the queue at 8.24 and it was your turn at 8.27? 

It's definitely an issue that needs addressed. There can't be anyone that has 1 single browser open. I had 9 this morning. 7 had more than an hour. So even though I closed these, it still keeps them in the queue. How do they think this is acceptable?
I get that people can accidently close a window, but couldn't they implement something that removes that session from the queue if the browser is closed for more than 5 minutes? Is that possible? If you close one accidently, then you will open again it straight away anyway.

That’s the key issue. It should be one login for every member. I don’t get how that’s so difficult to implement in 2021. Using multiple devices increases your chances of a better queue position but it’s resulting in over 2 hour waits.

[Barneylfc∗]

What’s availability looking like for the Arsenal match sale tomorrow morning?

Quite a lot still available.

All of Upper Main, all bar CE5 in Upper Kenny available, plus a few Upper Annie and 129

[MKB]

So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.


Am I reading that wrong, you joined the queue at 8.24 and it was your turn at 8.27? 

It's definitely an issue that needs addressed. There can't be anyone that has 1 single browser open. I had 9 this morning. 7 had more than an hour. So even though I closed these, it still keeps them in the queue. How do they think this is acceptable?
I get that people can accidently close a window, but couldn't they implement something that removes that session from the queue if the browser is closed for more than 5 minutes? Is that possible? If you close one accidently, then you will open again it straight away anyway.

The problem is that some devices might not be polling because the user is away and the device is hibernating until the user does something.  When users have a one-hour-plus wait, it's not reasonable to expect them to be in attendance regularly.

I think Queue-It have this right.

One solution to avoid lengthy waits would be for the Club to have more sale start times and fewer eligible for each sale.  13,000 at once is way too much.  They have enough sales data to break that into four chunks.  Chunk 1 could be 13+ PL match credits and more than "x" loyalty points accrued from all competitions over the last ten years for example.  I understand other clubs award variable loyalty points with most being awarded for attending the least popular games.

[Carllfc]

Quite a lot still available.

All of Upper Main, all bar CE5 in Upper Kenny available, plus a few Upper Annie and 129

Cheers mate, Did you notice the Leeds and Man City games availability? I still need to get Leeds and Man City on Friday morning as I missed out in the ballot for them.

[ant]

the site does seem to be improved in the way its not crashing as much as in the past. anyone had any issues ?

the friends & family list is semi inteligent in the way it takes the members your sorting out for tickets to the top of your list so you dont have to go right through it every game you buy tickets for them.

you get 20 minutes to buy tickets which was fine today when i got 4 members sat together in kop for 7 games available in about 12 minutes with the time to check out. no extra time to check out in this system.

you have to remember to go back to the games available before proceeding to check out if you want more tickets, its the big green button to select more games and then tickets.

i didnt get a sms from the bank when paying by card saved on my account but a mate did when he used my credit card on his account to buy tickets. i had to send him the code by sms from the bank.

all is worth noting for possible improvements in november for the rest of the season but in general its not to bad but lfc can do better thats for sure.

good luck all and ynwa !

[30fiver]

Cheers mate, Did you notice the Leeds and Man City games availability? I still need to get Leeds and Man City on Friday morning as I missed out in the ballot for them.

I wouldnt bother looking till this time tomorrow pal, be thousands in the ballot to go yet

[Grobbelrevell]

ah makes sense, fair enough. this person in particular seems to have about 10. hospo seats and has been called out for being a tout in the past to be fair.

Pretty sure I know who you're referring to here.

[sonofkenny]

Pretty sure I know who you're referring to here.

Be interesting to know what 'face value' is too, there is a seasonal price and a match day price, you can sell at less than match day BUT still make money (a lot in some cases) by being above the seasonal price you pay.  That is touting.

[Claire.]

So it kept my not open browser at the front for 10 mins, times that by how many thousand there were in the queue.


Am I reading that wrong, you joined the queue at 8.24 and it was your turn at 8.27? 

It's definitely an issue that needs addressed. There can't be anyone that has 1 single browser open. I had 9 this morning. 7 had more than an hour. So even though I closed these, it still keeps them in the queue. How do they think this is acceptable?
I get that people can accidently close a window, but couldn't they implement something that removes that session from the queue if the browser is closed for more than 5 minutes? Is that possible? If you close one accidently, then you will open again it straight away anyway.

Yeah, I don't know how that worked either considering the times you lot were getting, I wasn't even buying tickets I clicked on the wrong bookmark and then went back to have a look when I saw people talking about how it holds your position. I don't think it holding your position is necessarily a bad thing, it's annoying because it wastes time but those browsers aren't buying tickets, I just wish they'd take you through a sign in and reqs check before placing you in the queue, if you choose to sign in somewhere else it invalidates your other session.

[SouthDerryLaggo]

wonder what my chances of getting a pair for Leeds are like tomorrow? bringing my sister who is 15 so she needs to be beside me

[D🐶G]

ah makes sense, fair enough. this person in particular seems to have about 10. hospo seats and has been called out for being a tout in the past to be fair.

There’s a bloke on Twitter who keeps popping up who must have around 20 different hospitality tickets in various lounges. Selling them like he’s some sort of agent and claiming they’re ‘below face value’ but must be raking it in.

[Hij]

Yeah I think we are all thinking of the same person

[Johnny Foreigner]

There’s a bloke on Twitter who keeps popping up who must have around 20 different hospitality tickets in various lounges. Selling them like he’s some sort of agent and claiming they’re ‘below face value’ but must be raking it in.

All relatively speaking, but there seems to be a few hospitality sellers that struggle to shift their tickets now.. Quite a few people turned from the old fashioned tout/agencies to getting hospitality tickets officially transferred; same people haven't started to travel this year

On the accounts I see; palace used to be 250-350 and city 300-500 (for "normal" hospitality; not the boxes etc). Palace was advertised for below 100 - and was available on the day/wasn't sold - and loads for city still being pushed..

[[streety]]

Hopefully there are some left for the Members sale on Friday.

What sale was it today? The ballot 'winners'?

[Welshred]

Hopefully there are some left for the Members sale on Friday.

What sale was it today? The ballot 'winners'?

It was 13+, ballot winners is tomorrow

[bertiemee]

Can anyone post a screenshot of city and arsenal current availability please?

[Schmarn]

Yeah I think we are all thinking of the same person

Report the scumbag. He obviously is running this as a profiteering exercise. There is a waiting list for seasonal hospitality for people who actually want to go to the games.

[D🐶G]

Report the scumbag. He obviously is running this as a profiteering exercise. There is a waiting list for seasonal hospitality for people who actually want to go to the games.

Me and my wife are both on the hospitality waiting list and have been for some time. Every time I email them I just get fobbed off with the ‘we’re fully subscribed’ line and no indication of where we even are on the list even though I do ask about our position is and what are chances are.

Has the club got an email that supposedly deals with issues such as touting?

[redgriffin73]

Me and my wife or two are on the hospitality waiting list and have been for some time. Every time I email them I just get fobbed off with the ‘we’re fully subscribed’ line and no indication of where we even are on the list even though I do ask about our position is and what are chances are.

Has the club got an email that supposedly deals with issues such as touting?

Hang on, how many wives have you got?

[Johnny Foreigner]

Me and my wife or two are on the hospitality waiting list and have been for some time. Every time I email them I just get fobbed off with the ‘we’re fully subscribed’ line and no indication of where we even are on the list even though I do ask about our position is and what are chances are.

Has the club got an email that supposedly deals with issues such as touting?

I don't disagree with you, but the people flogging the hospitality season tickets are no worse than the club.. There is no face value as you don't know how many cup games it will be.. the club charging below 100 for a qualifier and take 4-500 for the same seat in the knock-outs..

[Johnny Foreigner]

Report the scumbag. He obviously is running this as a profiteering exercise. There is a waiting list for seasonal hospitality for people who actually want to go to the games.

When the clubs opened for "official" redistribution it was a tap-in for the touts and the club provided the pass.. they could not care less

[D🐶G]

Hang on, how many wives have you got?

Haha. Even double checked that before I posted it and didn’t spot the error.

[redandwhitekuyt]

Not so much about the sales... I could sit here and complain all day about how bad the website and those sales are.

But does anyone have any concrete info regarding credits?

Will home credits this year be used for next year or not? Am I just wasting my time trying to get 13+ H credits this year for none to count next year?

[Levitz]

Not so much about the sales... I could sit here and complain all day about how bad the website and those sales are.

But does anyone have any concrete info regarding credits?

Will home credits this year be used for next year or not? Am I just wasting my time trying to get 13+ H credits this year for none to count next year?

Not sure if serious as this has been covered ad infinitum.... but anyway:

If you are trying to get to 13+ simply for credit for next year's sale, yes you are wasting your rime.

It's in the FAQs on the club website https://faq.liverpoolfc.com/portal/en/kb/articles/tkt-why-won-t-i-accrue-any-credits-for-tickets-purchased-during-the-2021-22-season

No credits from this season will be used for future seasons. Qualification for next year 13+ will be same as this year, based on credit from 18/19 or 19/20 (whichever had the most).

In-year credits may be used for eligibility in Cup competition in 2021/22 (i.e for further rounds or finals, but CL aways aren't so far at least)

[redandwhitekuyt]

Thanks for that! I was looking everywhere for that info.

Seems like I won't get any games next year then!

 I presume it has only been easier to get tickets this year due to less people flying in for games. However when I say easier I really mean that I have spent a minimum of 2-3 hours refreshing that website for every game so far this year.

Shambles of a system!

[SouthDerryLaggo]

Not so much about the sales... I could sit here and complain all day about how bad the website and those sales are.

But does anyone have any concrete info regarding credits?

Will home credits this year be used for next year or not? Am I just wasting my time trying to get 13+ H credits this year for none to count next year?

Don’t you just want to go and see the reds. Regardless of credits

[Welshred]

How is it a shambles of a system? Because you can't get the tickets you want?

[77kop05]

Any inkling on ticket transfers going forward? Sticking with this email thing or the supposed 20 friends and family , that you can still add infinite amounts to, transfer?

[anfieldpurch]

More than an hour on everything...

[Grobbelrevell]

More than an hour on everything.

Smashing.

[SouthDerryLaggo]

Best queue position 5700

[swoopy]

Best position 1591.

[donnerz]

Best position of 2800, but still says over an hour.

[Grobbelrevell]

3468 is the best I've got.

[red_Mark1980]

846. Soz Abar me.

I will say it's the luckiest I've been

[Lusty]

336.  What witchcraft is this?

On an old Internet Explorer browser though so every chance it won't work.