Topic: Shite Customer Service

[Titi Camara]

I'll try to keep this to just 20 or so, if the one/s you want to vote for aren't there, just post them in this thread and I'll edit out anything without votes to put yours in.

My votes go to LG for refusing to acknowledge a TV was faulty even after they removed it twice and "repaired" it both times and Three for just being constantly shit and trying to sell me stuff I never asked for every time I called.

That said BT come a very close third for being the the most disjointed and bureaucratic organisation I've ever dealt with.

[Barneylfc∗]

By far the worst I've ever dealt with is BT. Absolutely horrific. Spent over an hour querying why I was paying £63.50 a month for my £39.50 a month package. I ended up working it out myself and explaining the breakdown. And overpayment to their agent.
Then the retention idiot when I got out through to cancel arguing with me that the shite speeds are down to the line to the house being old, despite it only being put in June 2015 when I moved there and the house only a year older than that. He insisted the line has been there for years. Ended up having to explain the 3 days I had to take off work due to their inability to communicate with the engineers and send 2 people out as it couldn't be done by 1. Fucking idiots.

2nd option went for easy jet as they screwed my mum out of a weekend away when they told her the boarding pass she had was missing a barcode. Apparently it was too late to go back to check in desk to get one printed either. 

[Titi Camara]

By far the worst I've ever dealt with is BT. Absolutely horrific. Spent over an hour querying why I was paying £63.50 a month for my £39.50 a month package. I ended up working it out myself and explaining the breakdown. And overpayment to their agent.
Then the retention idiot when I got out through to cancel arguing with me that the shite speeds are down to the line to the house being old, despite it only being put in June 2015 when I moved there and the house only a year older than that. He insisted the line has been there for years. Ended up having to explain the 3 days I had to take off work due to their inability to communicate with the engineers and send 2 people out as it couldn't be done by 1. Fucking idiots.

Yep BT cost me a day off work for fuck all as the engineer didn't turn up when he was supposed to when I moved into my current house.

Think they gave me a month free or some shit as a result which is fuck all in comparison to how much a day's holiday really costs me! That said any day not in work is a good day

[Elzar]

Sky have no service at all.

[Titi Camara]

Sky have no service at all.

Personally think this will end up in a score draw between Sky and BT. Both absolute fucking garbage

[Elzar]

Personally think this will end up in a score draw between Sky and BT. Both absolute fucking garbage

I voted for both. I tried to contact BT to get a quote once and couldn't even get through to them.

[BlackandWhitePaul]

Here is 2 sets of useless c*nts who should definitely be in the list.

I have had it out with both of them several times over the years and they are both as bad as each other.  They are full of shit and out and out liars.

ROYAL MAIL and HALFORDS.

[Titi Camara]

Here is 2 sets of useless c*nts who should definitely be in the list.

I have had it out with both of them several times over the years and they are both as bad as each other.  They are full of shit and out and out liars.

ROYAL MAIL and HALFORDS.

Good shouts. Both added

Scottish power need adding to that list.

[JLStretton]

sky, scumbags

[CraigDS]

Have had issues with both Sky and BT in the past. Add Scottish Power to that list too who incorrectly chased me for 18 months for close to £2000 in unpaid bills, only for them to realise (after speaking to and showing what must have been well over 20 different people there) that they were totally in the wrong.

Although worst I have ever dealt with has to be PayPal. Suddenly closed my account (business) and kept hold of a lot of money for close to 180 days. Never gave me any proper reason for close to a month, after which they acknowledged the reason was wrong and they were incorrect but still simply were not willing to either release my money to me or reopen the account. Shocking.

[Titi Camara]

Although worst I have ever dealt with has to be PayPal. Suddenly closed my account (business) and kept hold of a lot of money for close to 180 days. Never gave me any proper reason for close to a month, after which they acknowledged the reason was wrong and they were incorrect but still simply were not willing to either release my money to me or reopen the account. Shocking.

Yep I had murders with them too. Sold a game code (totally legit) and the guy just said it never worked despite using it and getting the game...they made me pay the money back. Fuckers!

Never sell digital codes via ebay/paypal folks!

sky, scumbags

Ha ha true dat!

[Spanish Al]

Surprised TalkTalk have managed to be excluded . They are horrendous.

[AndyMuller]

Merseyrail. Fucking shite service that's constantly delayed and issues at different stations all the time so have to switch trains.

Sent from my SM-J320FN using Tapatalk

[Big Red Richie]

Sky have no service at all.

+1

Utter dog shite.

[Elzar]

Sky scheduled me a callback for Monday evening, waited all evening and got nothing. Tried to ring myself on Tuesday and waited 30 minutes on hold before being told they were closing soon...

[Titi Camara]

Surprised TalkTalk have managed to be excluded . They are horrendous.

Added

Merseyrail. Fucking shite service that's constantly delayed and issues at different stations all the time so have to switch trains.

I've added them but I'm not sure that qualifies as customer service. Isn't that more the actual service is crap?

It's like saying we should put Everton up there as the football they offer up is shite!

[SandyShore]

I use to work for an insurance company in a call centre before being unfairly fired, anyways you will say any load of shite to get the customer off the phone i.e call backs and investigating your problem e.t.c  After 200 calls a day, you lose the will to live and can't be arsed.   Based on feedback stats all my customers still loved me! I told them what they wanted to hear and that's all that matters at the end of the day 

[John C]

BT by a broadband mile, fucking dickheads all round.

[Elzar]

Sky scheduled me a callback for Monday evening, waited all evening and got nothing. Tried to ring myself on Tuesday and waited 30 minutes on hold before being told they were closing soon...

Then on their chat service, they just copy and paste the help section on their website and have Indian people calling themselves Steve and Paul. One of them sent me a winky face....

[BlackandWhitePaul]

OK thank you, I have voted for the 2 I suggested.

I would advise people to never, EVER buy a bike from Halfords because the 1st time something goes wrong with it those gimps haven't got a clue. 

I was after a new bike and a few people recommended getting a BOARDMAN, so I did, from HALFRAUDS only because it was in the January sale and had £150 knocked off the price.  5 weeks later the back wheel collapsed, the weld on the rim had come apart.  Took the bike back and had a right carry on, they were trying to fob me off with all sorts of bullshit trying to say it was my fault.  At one point the so called bike mechanic in the shop asked me if I lived out in the countryside and I says yeah, why, he then held the wheel out in front of me and said "here, smell this" . . . . and like a fucking weirdo I leaned forward and had a smell of the wheel . . . I says, "aye, what about it" and then he said you must have been pedalling through a lot of horse shit and piss, and it has rotted the wheel.  At this point I'm expecting Jeremy Beadle to come round the corner with a camera crew.  I've heard some bollocks in my life but this thick fucker was taking the piss surely.  I demanded a new set of wheels and was told he needs to speak to the Manager who wouldn't be in till the next day.  I left my bike there and said I want 2 new wheels fitted and you's have got 3 days to do it.  I went home and got on to head office, customer service and the person who dealt with me was nice and pleasant but just as dumb as the knacka in the shop who was claiming I broke the wheel through pedalling through horse shit.   Bottom line is I got a new set of wheels fitted but had to wait 8 weeks because apparently the ones needed for my bike were in a warehouse somewhere in Asia.  They did put 2 odd temporary wheels on till mine arrived but even getting those was a proper uphill battle.  I must have been on the phone and sent emails to Halfords customer service 6 or 7 times in the space of 2 months over those wheels and was getting told completely different stories every time.  I hate them with a passion   

[Maggie May]

Everest.  The old garage door had a pull handle and it was becoming too much for me to raise, so I contacted Everest for a new one with automatic raising.  All went well and I waited for the new door.  And waited.  And waited.  Contacted customer service.  Nobody available to assist but would arrange a call back.  Nothing.  Called again.  Same stuff.  Nothing.  Contacted head office.  A manager would call.  Nothing.  Contacted head office again and made complaint.  Got a sort of personal minder who would "look after me".  She assured me that she would arrange for a senior manager to call me.  Nothing.  My minder arranged a delivery date which fell within a period I had already told them was unsuitable.  Got a proper delivery date, and two lads set about fitting the new door.  After a couple of hours I was called out to see the new door.  It had a pull handle on it.     

I went berserk.  The lads cautiously came back up the drive and said that they thought it was peculiar as they had the automatic system on the van to be fitted but couldn't do it with the door as it was.  One lad was nervously twirling a length of material which turned out to be the trim.  It was white when I had specifically ordered rosewood.  I went into one.  It was not fitted.  So off they went with my old door.

The situation as it  now stands is that the automatic system is in its box on the garage floor.  The garage is in chaos as the lads have piled stuff from the front on top of stuff which was at the back.  I have a garage door with a pull handle in the centre.  The new door is an absolute bastard to raise - far worse than my old one.

All this happened about two months ago.  Not a peep since from Everest and I'm fucked if I'm going to spend any more time chasing them.  So there we are!!

[LanceLink!!!!!]

BT.

I'm currently contemplating upgrading to fibre broadband but I'm reluctant as I've seen many horror stories of orders going wrong and people being without the internet for weeks. I need the internet for my work (before you ask, porn star, I can lick me own tits and everything). I've tried upgrading 2 times before, they keep delivering the equipment to the wrong address.

Also, the HMRC, they owed me some money on my VAT return last year, I must of spent hours on the phone, going round and round in circles. Enough to drive anyone mad.

Any large organisation, especially government run ones, are fucking useless.

[El Lobo]

How has everyone not voted for Yodel so far?

Yodel. And Sky.

[Crimson_Tank]

Voted for RAWK they transfer mods are terrible.

[redbyrdz]

Yodel.

Though when I moved house the previous people had been with First Utility. Never seen such a shite energy company before! Tried to submit a change of customer/'just moved in' form via their website, but had to dig around for the link, because the one on their site was broken. Got an automatic reply, heard nothing else. Two weeks later I changed provider. Another four weeks later I got another automated email from them, saying 'we are very busy, if your request is still current, please contact us'. Er no, I'm not with you anymore. They then send me a bill, including days were I wasn't with them anymore. And then another threatening letter when I hadn't paid within 3 (!) days. Paid one of their bills, which was about £2 overpayment and send them en email that I wasn't their customer anymore. They send me another bill a month later. Never saw the overpaid amount again.

[Titi Camara]

First Utility, Everest and RAWK added

[Frank Becton]

Thomson call centres are horrendous. Was recently due some compensation, took them 3 months to process it and every time I rang them got told a completely different story.

We once had to cancel a holiday due to my son, he is disabled. being poorly. They must have emailed me dozens of incorrect amended invoices, most of them by mistake and nearly every one of them incorrect.

[Crosby Nick]

Might be easier to have a shortlist of companies who people think have given them good customer service.

I'll kick things off:

[Barneylfc∗]

Might be easier to have a shortlist of companies who people think have given them good customer service.

I'll kick things off:

Carphone Warehouse. Left my S6 in to get fixed. They gave me a new one, then fixed my old one and gave me that back too.

[Frank Becton]

Might be easier to have a shortlist of companies who people think have given them good customer service.

I'll kick things off:

Ordered a new armchair from Sofology recently from their store in Preston. Guy who served us called Josh was great, really patient and helpful.
Took us some time as my son is autistic/non verbal and didn't really understand what was going on. He is called Joshua too, but for customer service they were spot on, not pushy at all either.
Plus they don't pretend the stock is 'reduced' from half price like other similar stores do....and sorry think I may have derailed the thread.

[BlackandWhitePaul]

Voted for RAWK they transfer mods are terrible.

Well, there's good and bad.

I'm in love with 5 of them, I want one of them to go jump off a cliff and the rest of them are so so.   

[rob1966]

Royal Mail got a vote because of how useless they were when I phoned to complain about a parcel that had been deliberately damaged in transit - some c*nt had written ooops on it in fucking felt tip pen.

Two I hate dealing with are Virgin Media and Barclaycard, mainly because the Indians in the call centre can never understand a word I'm saying due to the scouse accent.

Never had an issue with Yodel, the drivers we have are brilliant, if someone is not in, they always leave it with a neighbour.

[Jake]

Carphone Warehouse. Left my S6 in to get fixed. They gave me a new one, then fixed my old one and gave me that back too.

Carphone Warehouse have excellent values

https://www.youtube.com/watch?v=W2firijxQOo

Whereas talktalk and paypal/ebay can get to fuck.

[redgriffin73]

Currently in a two week dispute with TalkTalk since my landline stopped working. Spending hours a day either on the online chat or the phone to various different people in Indian call centres who don't have a clue what is going on. Keep booking engineers to come out who either don't show up or don't then let me know what's happening and I then find all I can do is call a recorded line to re-book them on a specific day that they pick, so if I can't do that day I just have to call again another day till I get a day I can do, and even then it's only am or pm that you can pick. Just short of banging my head against a brick wall right now.

Latest is someone is due tomorrow afternoon but I'm not holding my breath and I am refusing to pay for anything they try to bill me for over the last two weeks. Absolute fucking joke, I get told something different depending on who I speak to, even if it's in the same call, and they all just read off a crib sheet I'm sure.

I've never had a problem with TalkTalk before but now I get why people complain so much about them. I always swore never to go back to BT after the tricks they tried pulling but I might find someone else when this contract is up now.

[Zlen]

I came from Bosnia and Herzegovina, a barely functioning clusterfuck pretending to be a country - but even there I've never come across anything coming close to customer service served up by Tesco Mobile Ireland. Sweet baby Jesus, where to even begin with the steaming pile of shit they serve up daily. I tried sending emails, got no reply. I took it to their website, no chat service at all even though it's listed and has 'working hours'. Tried Twitter and Facebook and got most idiotic replies after several hours or in some  cases days of getting in touch. Then I tried the shops, but only one in five has a dedicated person working with mobile phone cases and once I finally met one they offered to change my phone as a solution to everything (it's not my phone it's their network that's fucked up). I wish them a very slow death.

[Crimson_Tank]

Well, there's good and bad.

I'm in love with 5 of them, I want one of them to go jump off a cliff and the rest of them are so so.   

Oh pray tell!?

[BlackandWhitePaul]

Oh pray tell!?

No, never.

[Mutton Geoff]

  Virgin absolute crap

[The Bournemouth Red]

  Virgin absolute crap

Sky are the worst, bunch of incompetent half-wits.

Vodafone have always been great with me, I have to say, been with them for years and not one issue they haven't been able to sort quickly.

[rob1966]

Sky are the worst, bunch of incompetent half-wits.

Vodafone have always been great with me, I have to say, been with them for years and not one issue they haven't been able to sort quickly.

Are Sky customer service still based in Scotland? Not had Sky for over 11 years, but they used to be really helpful and gave good service.