Author Topic: Hundreds of season ticket cards refused entry to Norwich (Read 6787 times)

paddyp · « **on:** August 10, 2019, 12:08:46 am »

Tonight there were hundreds of season ticket holders and members who were turned away at the turnstiles. Cards hadn't been activated. This was both new and existing card holders.

I missed nearly all of the first half. Fuming. Someone said this always happens on first game of the season.

J-Mc- · « **Reply #1 on:** August 10, 2019, 12:22:48 am »

Happened on a few champions league games last season aswell.

Need to go the ticket office and get them activated but it’s a nightmare.

CHOPPER · « **Reply #2 on:** August 10, 2019, 12:32:29 am »

With all due respect mate, are you sure 'hundreds' got KB'd?

paddyp · « **Reply #3 on:** August 10, 2019, 12:41:12 am »

Yes mate it was hundreds. There were four queues with upwards of fifty people when I arrived at 7.45. Stewards said it had been bedlam for a couple of hours prior to that with queues backing up to the gates/rails. Fan assistants and stewards said that practically everyone in the queues had the same issue with cards not activated.

There was a smaller separate ticket collection queue.

dudleyred · « **Reply #4 on:** August 10, 2019, 07:30:15 am »

Queues at ticket office looked long at 7pm

Wondered why

Not good that though if so many effected

davidsteventon · « **Reply #5 on:** August 10, 2019, 10:33:28 am »

Yes my mate got caught in this and missed a good 30mins - we buy together so no idea what the issue was as mine was fine - they didn't give him a replacement card either just a paper one, so doesn't seem a card issue?

It's really unfortunate - if it happens often on the first game then they need to put more staff on to cope. You can't miss 30minutes of a 90minute game.

scouser102002 · « **Reply #6 on:** August 10, 2019, 10:42:15 am »

I always check on my purchase history until it says ‘upload’ next to the purchased fixture

That’s how you know your card has been activated

If it’s still saying ‘purchased’ on the day of the game I’m ringing them up to sort it then rather than going through that bollocks at the ground and missing half the game

paddyp · « **Reply #7 on:** August 10, 2019, 12:39:59 pm »

That's good to know. I will make sure and check that in future.

Alf · « **Reply #8 on:** August 10, 2019, 01:17:40 pm »

Quote from: scouser102002 on August 10, 2019, 10:42:15 am

I always check on my purchase history until it says ‘upload’ next to the purchased fixture

That’s how you know your card has been activated

If it’s still saying ‘purchased’ on the day of the game I’m ringing them up to sort it then rather than going through that bollocks at the ground and missing half the game

I could understand with a members card but not sure how this would work with STH.

paddyp · « **Reply #9 on:** August 10, 2019, 01:20:42 pm »

Just checked my ST and it says upload so checking that would have made no difference. They did say it was an issue with the card itself last night. It was registering nothing when scanned.

stoz · « **Reply #10 on:** August 10, 2019, 01:48:05 pm »

My missus was in a seat on her members card, and the person next to her said it was her Dads ST seat and she'd have to move. She was definitely in the right seat, and showed them the text and purchase history.

Anyway, it turned out the father had been refused entry on his ST, and there had been a problem with his Season Ticket which was purchased on Finance.

stefbs · « **Reply #11 on:** August 10, 2019, 08:01:42 pm »

Quote from: davidsteventon on August 10, 2019, 10:33:28 am

Yes my mate got caught in this and missed a good 30mins - we buy together so no idea what the issue was as mine was fine - they didn't give him a replacement card either just a paper one, so doesn't seem a card issue?

It's really unfortunate - if it happens often on the first game then they need to put more staff on to cope. You can't miss 30minutes of a 90minute game.

Liverpool should refund him the cost of the ticket

Kenny's Jacket · « **Reply #12 on:** August 10, 2019, 08:45:39 pm »

Quote from: stefbs on August 10, 2019, 08:01:42 pm

Liverpool should refund him the cost of the ticket

At least
I got in ok but this is shite and typical of the service the club offer match goers.

Big Red Richie · « **Reply #13 on:** August 10, 2019, 08:57:43 pm »

Quote from: Kenny's Jacket on August 10, 2019, 08:45:39 pm

At least
I got in ok but this is shite and typical of the service the club offer match goers.

You could kind of forgive it, if it was a one off, but it seems to happen at the first home game, or first Euro game, every season.

Kenny's Jacket · « **Reply #14 on:** August 10, 2019, 08:59:52 pm »

Quote from: Bigly Red Richie on August 10, 2019, 08:57:43 pm

You could kind of forgive it, if it was a one off, but it seems to happen at the first home game, or first Euro game, every season.

Its happened with my member card before. Was OK Friday though

davidsteventon · « **Reply #15 on:** August 11, 2019, 09:41:07 am »

Quote from: Kenny's Jacket on August 10, 2019, 08:45:39 pm

At least
I got in ok but this is shite and typical of the service the club offer match goers.

Ironically, the club are utterly obsessed on winning customer service awards - just not to our own fans it seems!

Mr.Savage · « **Reply #16 on:** August 11, 2019, 07:44:46 pm »

Happened to our two cards before Burnley last seasons. Missed the first 10 mins getting it sorted and seemed a few others at the ticket office had the same issue

RSoares21 · « **Reply #17 on:** August 12, 2019, 07:17:33 am »

On a facebook group that i'm on that people sell tickets facevalue, there have been a few people that had this problem with members cards aswell. So it's not just the Season tickets.

Istanbul5Star · « **Reply #18 on:** August 12, 2019, 10:30:08 am »

Quote from: Mr.Savage on August 11, 2019, 07:44:46 pm

Happened to our two cards before Burnley last seasons. Missed the first 10 mins getting it sorted and seemed a few others at the ticket office had the same issue

Yeh I had issues at Burnley last season sat in the Anny Road. Didn't take to kindly to the TO suggesting it was my fault I was missing the game as I only tried to enter 20mins before kick off... was then given a paper ticket that still wouldn't scan at the turnstile... luckily the fan support fella who had to send me to the TO was still there and he just scanned me in!! He seemed a little annoyed with the TO himself!!

Alan_X · « **Reply #19 on:** August 12, 2019, 10:42:34 am »

Quote from: Istanbul5Star on August 12, 2019, 10:30:08 am

Yeh I had issues at Burnley last season sat in the Anny Road. Didn't take to kindly to the TO suggesting it was my fault I was missing the game as I only tried to enter 20mins before kick off... was then given a paper ticket that still wouldn't scan at the turnstile... luckily the fan support fella who had to send me to the TO was still there and he just scanned me in!! He seemed a little annoyed with the TO himself!!

Did you get any feedback afterwards about what the problem actually was?

PAC-MAN · « **Reply #20 on:** August 12, 2019, 11:02:33 am »

Happened to me 3 seasons ago, missed the first half.

Istanbul5Star · « **Reply #21 on:** August 12, 2019, 11:11:40 am »

Quote from: Alan_X on August 12, 2019, 10:42:34 am

Did you get any feedback afterwards about what the problem actually was?

They took my card off me and had it replaced as they said the chip/strip may be damaged, but for the paper ticket to then not scan I just think it was an issue with the ticket upload on their system.

The amount of tickets that change hands in the Late Availability sales probably has something to do with it. From memory quite a lot popped up for that Burnley game and the same with Norwich with it being a Friday night game... though that wouldn't explain season tickets I suppose!

Mr.Savage · « **Reply #22 on:** August 12, 2019, 12:22:17 pm »

I was given a paper ticket for Burnley which worked. They kept the cards to investigate the issue and said they would be replaced if faulty. Ended up sending the same cards back about a week later.

swoopy · « **Reply #23 on:** August 12, 2019, 12:26:37 pm »

It's probably code for "We forgot to press the button to activate the cards when the tickets were purchased late on"

AttaRed · « **Reply #24 on:** August 12, 2019, 06:32:22 pm »

Happened to 3 in our row on Friday, they missed the first half. Could be wrong with this and might not be relevant to season ticket holders, but I am sure I've seen mentioned in previous threads from last season, that they deactivate a small number of cards for games as a security measure

ScubaSteve · « **Reply #25 on:** August 12, 2019, 07:07:09 pm »

I had a good vantage point as I queued to get into the side entrance of the kop on Friday and the ticket office was rammed with 15 mins to KO!!

The queue to get into the ground at my entrance B was the worst I’ve probably ever seen it, it was backed up right in front of the food stands

Lush is the best medicine... · « **Reply #26 on:** August 12, 2019, 08:59:37 pm »

Quote from: AttaRed on August 12, 2019, 06:32:22 pm

Happened to 3 in our row on Friday, they missed the first half. Could be wrong with this and might not be relevant to season ticket holders, but I am sure I've seen mentioned in previous threads from last season, that they deactivate a small number of cards for games as a security measure

how is that a security measure, especially as it can block the queue quite a bit?

ChrisLFCKOP · « **Reply #27 on:** August 13, 2019, 07:02:46 am »

Quote from: Lush is the best medicine... on August 12, 2019, 08:59:37 pm

how is that a security measure, especially as it can block the queue quite a bit?

Its not really but probably badge as a security matter by saying they know who is in the ground. In reality it is randomly checking season tickets and members to see if they are being used by those registered to the card.

Alan_X · « **Reply #28 on:** August 13, 2019, 08:15:31 am »

Quote from: ChrisLFCKOP on August 13, 2019, 07:02:46 am

Its not really but probably badge as a security matter by saying they know who is in the ground. In reality it is randomly checking season tickets and members to see if they are being used by those registered to the card.

Seems a complicated way to do it. Why not just check ID as they go in?

ChrisLFCKOP · « **Reply #29 on:** August 13, 2019, 09:19:09 am »

Quote from: Alan_X on August 13, 2019, 08:15:31 am

Seems a complicated way to do it. Why not just check ID as they go in?

Time? Do you just check those that turn up early?

Easier for them to randomly de-activate cards then check ID (if that is what they are doing).

ant · « **Reply #30 on:** August 13, 2019, 09:52:49 am »

club keeping quiet about it, they made an announcement about the electric failure at the turnstiles for the main stand last season which screwed up a lot of people entering the ground at the time !

Roughie Scouse · « **Reply #31 on:** August 13, 2019, 11:57:09 am »

I got to the ground late, about 7:50 and the queues were very long at the kop. I went in through area B which took 10 mins, arrived to my seat as we kicked off. Season ticket worked ok though.

Shanklygates · « **Reply #32 on:** August 13, 2019, 01:21:26 pm »

Given I only have to walk up to the ground on match days, I don't bring ID with me, just my ST. If they are going to randomly select people, they need to warn us beforehand (in general, not specific people). I would have to go home and get some

But others might live much further away and not have any.

Claire. · « **Reply #33 on:** August 15, 2019, 03:02:21 pm »

There were electrical failures on the day of the game, possibly related.

paddyp · « **Reply #34 on:** August 29, 2019, 10:51:26 pm »

Has anyone ever been compensated for this? i.e. had the game refunded or partially refunded?

DougLFC94 · « **Reply #35 on:** October 28, 2019, 10:02:46 am »

Did anyone have any issues yesterday? My dads card flashed up red when trying to get in, showed the steward the text and got sent round to the TO for a paper ticket. He missed first 20 minutes of the game and furthermore they took the fancard off him at the TO

I checked his account after the game and noticed it still said 'Print' instead of 'Upload' so I guess that is the reason why it didn't work.

I need his card for Wednesday but he can't go so no doubt they're gonna turn it into an absolute ballache for me to be able to pick it up.

ant · « **Reply #36 on:** October 28, 2019, 10:18:26 am »

Quote from: DougLFC94 on October 28, 2019, 10:02:46 am

Did anyone have any issues yesterday? My dads card flashed up red when trying to get in, showed the steward the text and got sent round to the TO for a paper ticket. He missed first 20 minutes of the game and furthermore they took the fancard off him at the TO I checked his account after the game and noticed it still said 'Print' instead of 'Upload' so I guess that is the reason why it didn't work.

I need his card for Wednesday but he can't go so no doubt they're gonna turn it into an absolute ballache for me to be able to pick it up.

4 cards together didnt work MSU U3 turnstile S, had to go to TO for paper tickets and missed Spurs goal, what was your tiurnstile as might of been faulty their end ? hope it gets sorted for Wednesday night - YNWA

swoopy · « **Reply #37 on:** October 28, 2019, 10:25:05 am »

Quote from: DougLFC94 on October 28, 2019, 10:02:46 am

Did anyone have any issues yesterday? My dads card flashed up red when trying to get in, showed the steward the text and got sent round to the TO for a paper ticket. He missed first 20 minutes of the game and furthermore they took the fancard off him at the TO I checked his account after the game and noticed it still said 'Print' instead of 'Upload' so I guess that is the reason why it didn't work.

I need his card for Wednesday but he can't go so no doubt they're gonna turn it into an absolute ballache for me to be able to pick it up.

When was the ticket bought? They probably didn't press the button to upload the ticket to the card!

RainbowFlick · « **Reply #38 on:** October 28, 2019, 10:41:30 am »

I heard a Kop turnstile steward saying something about someone scanning into the Kop with a MSL ticket too. Weird.

DougLFC94 · « **Reply #39 on:** October 28, 2019, 10:46:10 am »

Quote from: ant on October 28, 2019, 10:18:26 am

4 cards together didnt work MSU U3 turnstile S, had to go to TO for paper tickets and missed Spurs goal, what was your tiurnstile as might of been faulty their end ? hope it gets sorted for Wednesday night - YNWA

That's a farce isn't it mate

Was Kop turnstile E

Quote from: swoopy on October 28, 2019, 10:25:05 am

When was the ticket bought? They probably didn't press the button to upload the ticket to the card!

On Friday. Managed to get one on my brothers card at the same time and that worked no problem so very strange