To everyone who was saying booking.com sorted them on the phone when hotels were cancelled, how long did it take, and was the replacement accommodation as good?
I booked four twin rooms in a 4* hotel in the centre yesterday for £94 a room for Friday night. They cancelled on me this morning and when I called booking.com they said they’d relocate us to similar standard. They sent me a link to a sound looking apartment instead and suggested I booked it, but it was twice the price and only accommodated 4. I called back and they said they’d find us somewhere for 8 for a similar price to the original but I’ve heard nothing since (despite a chaser email).
Were other people who’ve been relocated sorted straight away and was the price the same?