Topic: Rangers away selling details

[Tiz Lad]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

The way to stop it is to not allow you to have tickets sat in baskets for 26 hours - 20 minutes to pick, then an extension if needed for the form and that's it, tickets are released. The fact the basket can be refreshed and the timer restarts is frankly ridiculous, and shows how little testing and checking of the system went on

Also you can't add more that the maximum number allowed in one transaction than is stated on the selling notice

[NickoH]

Booked our parking on JustPark for £6, about 10 minutes walk to the ground

[TeddyTime33]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

well basically makes friends and family useless if everyone has to buy their own tickets

[ABJ]

We only bought  the one on me dads card but he's not going and I am. And put all my details on it

It still always goes to the lead booker. Now I'm always the 1st to hammer them but on this occasion, its clear as day that they have done exactly what they said they'd do on the selling notice.

[ABJ]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

So the solution is to make groups of people that always travel together buy singles? thats a ridiculous suggestion to say the least. The system in its current format is not fit for purpose and plenty on here have suggested how it can be fixed, but the club are simply not bothered.

[Origi-nal]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

Really, why not do this for every game and finals too? wonderful solution.

[RainbowFlick]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

this has to be the worst 'solution' so far 

they just have to stop the infinite timer + large baskets and keep an eye out for when tickets drop to levels they probably shouldn't. these are system failings and shouldn't be a reason to penalise 99.9999% of fans.

[Barry Banana]

At the start of last season - you could only see the game if your credits matched the specific criteria for the sale. E.g. once a 3+ sale ended and moved to 2+, people with 3+ could no longer see the game and buy.

It was a pain in the arse to be honest - as often a ‘lead booker’ for a group would qualify for sale 1 but also agree to buy for mates on sale 2. They’d have probably developed as the lead booker over a period of years because they had a job with flexibility that allowed and learned the intricacies of the system over time. The people they’re buying for, while attending lots of games, would be clueless when it came to buying.

Notwithstanding the above, going back to this approach might stop ticket hoarding by people in earlier sales - because those people wouldn’t be able to buy in subsequent sales.

[RainbowFlick]

The ticket collection process will see a reduced amount of tickets being collected from an initial 800 to 400, which is less than 15 per cent of the total allocation.

https://www.liverpoolfc.com/news/ticket-collection-process-rangers-v-liverpool

[redgriffin73]

Is that because they realised they'd accidentally posted some out?!

[Origi-nal]

At the start of last season - you could only see the game if your credits matched the specific criteria for the sale. E.g. once a 3+ sale ended and moved to 2+, people with 3+ could no longer see the game and buy.

It was a pain in the arse to be honest - as often a ‘lead booker’ for a group would qualify for sale 1 but also agree to buy for mates on sale 2. They’d have probably developed as the lead booker over a period of years because they had a job with flexibility that allowed and learned the intricacies of the system over time. The people they’re buying for, while attending lots of games, would be clueless when it came to buying.

Notwithstanding the above, going back to this approach might stop ticket hoarding by people in earlier sales - because those people wouldn’t be able to buy in subsequent sales.

I think you've always been able to see the games, certainly for the league aways

[RainbowFlick]

Is that because they realised they'd accidentally posted some out?!

if only they accidentally posted my mates out who genuinely arrives in Glasgow about 6.30pm 

[Barry Banana]

I think you've always been able to see the games, certainly for the league aways

Champions league start of last year you couldn’t.

[includo]

Supporters who have been chosen at random to collect their ticket in person or selected for the NFC trial will be notified by email later today. The remaining 2,200 tickets, 78 per cent of the allocation, have been posted directly to supporters.

Another ballot 

[Barry Banana]

The ticket collection process will see a reduced amount of tickets being collected from an initial 800 to 400, which is less than 15 per cent of the total allocation.

https://www.liverpoolfc.com/news/ticket-collection-process-rangers-v-liverpool

You’ve got to presume they knew this a few days ago hence the posting of tickets. And if you haven’t got tickets yet (or notification of postage) you’re still up to collect?

[Barry Banana]

Supporters who have been chosen at random to collect their ticket in person or selected for the NFC trial will be notified by email later today. The remaining 2,200 tickets, 78 per cent of the allocation, have been posted directly to supporters.

Another ballot 

Says they’ve already been posted so don’t think it’s a case of another ballot.

Edit: Also suggests only 78% have been posted and less than 15% are collection. As people on the NFC trial also get their tickets sent to them, the numbers don’t add up.

[redgriffin73]

Says they’ve already been posted so don’t think it’s a case of another ballot.

Edit: Also suggests only 78% have been posted and less than 15% are collection. As people on the NFC trial also get their tickets sent to them, the numbers don’t add up.

Yeah that is badly written as it makes it sound like NFC bods don't get a ticket.

[Paullfc95]

I’ve just got an email to say I no longer need to collect, but it will be fulfilled by the original method (which was collection at Anfield)

I can’t make Anfield now as I was banking on going on Tuesday. Nice of them to tell us on a Friday afternoon if I’d known earlier I would have got them to post.

Anyone reckon they’d let me collect in Glasgow?

[Craig S]

You’ve got to presume they knew this a few days ago hence the posting of tickets. And if you haven’t got tickets yet (or notification of postage) you’re still up to collect?

Our group have not had royal mail email or tickets and were down to collect.
Just had email to say we longer have to collect and will be posted.

[PaulKS]

I’ve just got an email to say I no longer need to collect, but it will be fulfilled by the original method (which was collection at Anfield)

I can’t make Anfield now as I was banking on going on Tuesday. Nice of them to tell us on a Friday afternoon if I’d known earlier I would have got them to post.

Anyone reckon they’d let me collect in Glasgow?

Yeah you can do it voluntarily, just ask them on Live Chat - i did it for Benfica and Barca when i couldnt make anfield collections

[Paullfc95]

Yeah you can do it voluntarily, just ask them on Live Chat - i did it for Benfica and Barca when i couldnt make anfield collections

Just do everything they can to make it difficult don’t they. Send you an email at 1pm on a Friday expecting you to collect by 12pm on Monday. When it’s closed all weekend too, ridiculous

[Barry Banana]

Our group have not had royal mail email or tickets and were down to collect.
Just had email to say we longer have to collect and will be posted.

No email here. Presume still down to collect. Made plans around collecting now so might be better than worrying about post turning up at now short notice.

[niknakov]

I received my tickets today at my home in Varna, Bulgaria from the dhl postman. I did not receive the advance email or text from either the ticket office or dhl. The postman just rang my doorbell, and it's a good thing I was home. 

[hoppyLFC]

When I bought my brother in laws I ticked to collect at Anfield, then he was picked for pickup in Glasgow, now he has had the email to say he does t have to pick it up there, so is it being posted out or can I collect it at the window still ?

[30fiver]

When I bought my brother in laws I ticked to collect at Anfield, then he was picked for pickup in Glasgow, now he has had the email to say he does t have to pick it up there, so is it being posted out or can I collect it at the window still ?

Collect at anfield

[ant]

well basically makes friends and family useless if everyone has to buy their own tickets

Friends and Family could still be used to buy for others, just 1 ticket per transaction and a right pain in the arse !

[DougLFC94]

Surely the only way they can stop this happening for Ajax is to only allow 1 ticket per basket. I know that means people won’t get seats together but it’s the only sure way to stop this mass basket nonsense.

And pay £8 special delivery for each ticket? I don't think so.

[Paullfc95]

When I bought my brother in laws I ticked to collect at Anfield, then he was picked for pickup in Glasgow, now he has had the email to say he does t have to pick it up there, so is it being posted out or can I collect it at the window still ?

Same situation as me that, but I can’t get to Anfield to collect. They don’t have a clue on live chat it’s a waste of time

[beebster]

So the solution is to make groups of people that always travel together buy singles? thats a ridiculous suggestion to say the least. The system in its current format is not fit for purpose and plenty on here have suggested how it can be fixed, but the club are simply not bothered.

What’s ridiculous is that a few assholes are ruining it for a lot of people. It wasn’t a long term solution, just a simple way to make sure Ajax isn’t a farce. I would rather sit on my own than not at all. No fucker sits in their own seat at Euro aways anyway. Try to get through Ajax as bullet proof as possible then it gives them 3 months to sort it out, although I dare say this will need sorting for domestic aways too. Imagine having 16-19 credits yet  being dragged into a 3 credit sale by February….haha!!

[Origi-nal]

What’s ridiculous is that a few assholes are ruining it for a lot of people. It wasn’t a long term solution, just a simple way to make sure Ajax isn’t a farce. I would rather sit on my own than not at all. No fucker sits in their own seat at Euro aways anyway. Try to get through Ajax as bullet proof as possible then it gives them 3 months to sort it out, although I dare say this will need sorting for domestic aways too. Imagine having 16-19 credits yet  being dragged into a 3 credit sale by February….haha!!

Why not just fix it properly, it's not just Euro aways is it? every league away too

[lukeypool]

Just had email about the nfc. Nfc pass has just been updated to rangers and that gets scanned outside the ground by a member of lfc staff. I was under the impression we would get sent a separate pass but they’ve just updated our pass

[Philipm20]

Mate just had email for collection he’s still to collect. The 800 had another ballot and he was selected again.

[Craig S]

Just had email about the nfc. Nfc pass has just been updated to rangers and that gets scanned outside the ground by a member of lfc staff. I was under the impression we would get sent a separate pass but they’ve just updated our pass

It said supporters that did not have a NFC pass would be emailed one. I am on my own ticket and my pass has updated. Assume you are on your own ticket? They will have cross referenced if attending name matches the supporter ID.

Does yours just say row 1? Then assume the seat number is 1 to 200.

[lukeypool]

It said supporters that did not have a NFC pass would be emailed one. I am on my own ticket and my pass has updated. Assume you are on your own ticket? They will have cross referenced if attending name matches the supporter ID.

Does yours just say row 1? Then assume the seat number is 1 to 200.

Yes it’s on my pass. Says row 1 and a seat number. Entrance and area just says nfc

[ABJ]

What’s ridiculous is that a few assholes are ruining it for a lot of people. It wasn’t a long term solution, just a simple way to make sure Ajax isn’t a farce. I would rather sit on my own than not at all. No fucker sits in their own seat at Euro aways anyway. Try to get through Ajax as bullet proof as possible then it gives them 3 months to sort it out, although I dare say this will need sorting for domestic aways too. Imagine having 16-19 credits yet  being dragged into a 3 credit sale by February….haha!!

Oh it definitely needs sorting permanently, but I don't agree that everyone should have to fork out another £8 in the meantime just because of a few arseholes. I also have zero confidence that the current TO will even sort it in 3 years let alone 3 months time. In my opinion the entire ticket office needs sorting out from top to bottom as I have never come across a more incompetent organisation in my working life.

[Thepooloflife]

Says they’ve already been posted so don’t think it’s a case of another ballot.

Edit: Also suggests only 78% have been posted and less than 15% are collection. As people on the NFC trial also get their tickets sent to them, the numbers don’t add up.

It's also completely wrong, as it doesn't take into account those who collected/will collect from Anfield ie. from that statement 2200 (78%) posted + 400 (15%) collect Glasgow + 200 (7%) NFC, but ticket posted or collect Anfield  = 2800 (100%) approx.
So, I guess the 2200 posted figure is somewhat random/approximate.

[Shanklygates]

Mate just had email for collection he’s still to collect. The 800 had another ballot and he was selected again.

Mine too

One thing to note and it might not matter. They obviously had all the details in an Excel spreadsheet and they have the date of birth column as a number not a date so it looks wrong. Hopefully it doesn't cause any problems for people collecting.   

[RainbowFlick]

anyone due for collection not had *anything* so far (beyond the generic email they sent to everyone with a ticket)?

[Thepooloflife]

I sent the club an email last week about the ticket 'sales shambles' - finally had this response...

'Thank you for contacting Liverpool Football Club.

I am sorry to hear about this. We are looking into this as we have had a few emails about this issue.

Do you have any evidence to show that the Rangers away sale was sold out for 3 credits please?

Please send over a screenshot if possible and I can forward this over to the relevant person.

Any further questions, please do not hesitate to ask.'


The bit in bold made me chuckle......erm, the evidence was on your own website if you cared to look !

[call me red]

The way to stop it is to not allow you to have tickets sat in baskets for 26 hours - 20 minutes to pick, then an extension if needed for the form and that's it, tickets are released. The fact the basket can be refreshed and the timer restarts is frankly ridiculous, and shows how little testing and checking of the system went on

Also you can't add more that the maximum number allowed in one transaction than is stated on the selling notice

Totally agree with the above.
I wonder how long this has been going on i Missed out on Saltzburg away and at the time thought how did that sell out so fast, i am not the most tech savvy so accepted it when it said sold out but felt something wasn`t right.