Author Topic: Ground Entry  (Read 61601 times)

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Ground Entry
« on: August 18, 2021, 07:18:23 pm »
So, after feeling like I've had the run around from the club today with mixed messages, I finally got to test my Season Ticket ticket this afternoon.

Several other people tried during the 10 minutes or so I was there, and not one persons phone worked using the NFC. I tried this both by having had the app already open, and also by closing/reopening. However all seemed to work fine with the barcode, although you had to find the right distance to put your phone into the slot.

There were also people there that were querying where to find transferred tickets, and also someone who had multiple tickets on their phone, and whilst the steward tried his best to help, he didn't really have the answers himself. 

If you've got your own card, on your own phone, then I'd say just make sure you know where to access the barcode and all should be fine, if still slightly slower than the previous way with physical cards.

If you have a situation where a ticket was transferred to you and it's not on your card/phone, then definitely contact the club beforehand.

If you have multiple tickets on one device, eg: Adult/child, then I'd definitely make sure you can access each ticket/barcode individually on your phone.

There was also a fella who had a new photocard and his worked fine.

Finally, and perhaps ironically, I tried my old Season Ticket card, and that worked perfectly!

Offline Luke 17

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Re: Ground Entry
« Reply #1 on: August 18, 2021, 07:32:55 pm »
It's just the same as scanning your boarding pass on your phone at the airport.

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Re: Ground Entry
« Reply #2 on: August 18, 2021, 07:42:24 pm »
It's just the same as scanning your boarding pass on your phone at the airport.

The barcode process is very similar, yes.

The issue is that the club are pushing the NFC, so everyone will be expecting to do that. And it's simply not working. There will be obvious delays if people try it, and then have to locate the barcode.

Offline jonnypb

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Re: Ground Entry
« Reply #3 on: August 18, 2021, 09:31:22 pm »
The barcode process is very similar, yes.

The issue is that the club are pushing the NFC, so everyone will be expecting to do that. And it's simply not working. There will be obvious delays if people try it, and then have to locate the barcode.

Do you mean the QR code? I have an iPhone and when you click on the 3 dots it then shows a QR code.

Offline scouser102002

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Re: Ground Entry
« Reply #4 on: August 18, 2021, 09:47:58 pm »
NFC worked perfectly for me for both friendlies

For the second one the steward tried getting me to bring the barcode up as I was approaching the turnstile, but I didn’t, I just used the NFC and it worked fine first time. The steward seemed a bit shocked that it worked.

Both of those were main stand lower turnstile V. But for the first 3 league games I’m in the Kop turnstile B which seems to be where the issues were so will try the barcode if NFC doesn’t work.

Offline koptommy93

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Re: Ground Entry
« Reply #5 on: August 19, 2021, 04:38:06 pm »
Still no email about entry times
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Re: Ground Entry
« Reply #7 on: August 19, 2021, 07:54:24 pm »
No one does a fiasco, like a Liverpool Football club fiasco.
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Re: Ground Entry
« Reply #8 on: August 19, 2021, 08:51:52 pm »
No way am I sticking to my entry time of 11.45-12.15 after the fiasco at the friendlies that were 75% of the capacity. I’d like to actually watch the first half  ;D

Offline UntouchableLuis

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Re: Ground Entry
« Reply #9 on: August 19, 2021, 08:57:35 pm »
There shouldn't be any issues if people have the NFC downloaded on their phone. I'd expect to just swipe my phone and get in as easily as I used to with the members card. If there are delays then the club/premier league have got this seriously wrong.
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Re: Ground Entry
« Reply #10 on: August 19, 2021, 09:23:46 pm »
No way am I able to get there for 10.45!?! Is it an entry requirement? Or just a guideline?

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Re: Ground Entry
« Reply #11 on: August 19, 2021, 09:27:25 pm »
No way am I able to get there for 10.45!?! Is it an entry requirement? Or just a guideline?
Just like driving speed signs, it’s a suggestion.
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Offline [streety]

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Re: Ground Entry
« Reply #12 on: August 19, 2021, 09:40:39 pm »
Just like driving speed signs, it’s a suggestion.
That's what I thought. Travelling up from Swindon with my lad for his first game. Want him to take in the atmosphere around the ground.

Offline TeddyTime33

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Re: Ground Entry
« Reply #13 on: August 19, 2021, 09:43:41 pm »
Just like driving speed signs, it’s a suggestion.
yeah they aren't gonna spend time checking tickets to make sure you are there on time, it's just to guide people to help with queues, think everyone will be giving themselves time

Offline Shanklygates

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Re: Ground Entry
« Reply #14 on: August 19, 2021, 10:03:21 pm »
NFC worked perfectly for me for both friendlies

For the second one the steward tried getting me to bring the barcode up as I was approaching the turnstile, but I didn’t, I just used the NFC and it worked fine first time. The steward seemed a bit shocked that it worked.

Both of those were main stand lower turnstile V. But for the first 3 league games I’m in the Kop turnstile B which seems to be where the issues were so will try the barcode if NFC doesn’t work.
Mine worked like that for the Kop on the Sunday. It was just like getting my ST scanned 2 years ago. But maybe I was lucky. Just hoping it's as smooth on Sat but we all know there will be issues.
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Re: Ground Entry
« Reply #15 on: August 19, 2021, 10:45:51 pm »
There shouldn't be any issues if people have the NFC downloaded on their phone. I'd expect to just swipe my phone and get in as easily as I used to with the members card. If there are delays then the club/premier league have got this seriously wrong.

No, there shouldn't.

However, given that NFC didn't work for the first friendly, didn't work for the second friendly, and didn't work nine days later on a test day, which was only yesterday, I have no confidence that it will work on Saturday. I hope I'm proven wrong, but I don't think I will be.

Offline claresy2005

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Re: Ground Entry
« Reply #16 on: August 20, 2021, 01:51:11 am »
My dads phone doesn’t have NFC but he has the barcode type ticket saved on it. A la boarding Ryanair plane in post above.  Is that OK? The club said in chat it was but I’m never confident given how much they’re pushing NFC….

I’m tempted to download an NFC pass on my old phone and give him that to take too as backup but Dont want to mess anything up (given I’ve heard you can only download once etc I was wary of corrupting both what’s already on his phone and what I subsequently try and download as below… )

If it will let me physically click down load NFC on another device, i presume I’m ok and I can therefore do that on said old phone (ie I presume ‘download NFC ‘ gets greyed out to make it impossible to do it for a second time once it’s already been properly downloaded once etc? ). Any help appreciated

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Re: Ground Entry
« Reply #17 on: August 20, 2021, 01:54:25 am »
My dads phone doesn’t have NFC but he has the barcode type ticket saved on it. A la boarding Ryanair plane in post above.  Is that OK? The club said in chat it was but I’m never confident given how much they’re pushing NFC….

I’m tempted to download an NFC pass on my old phone and give him that to take too as backup but Dont want to mess anything up (given I’ve heard you can only download once etc I was wary of corrupting both what’s already on his phone and what I subsequently try and download as below… )

If it will let me physically click down load NFC on another device, i presume I’m ok and I can therefore do that on said old phone (ie I presume ‘download NFC ‘ gets greyed out to make it impossible to do it for a second time once it’s already been properly downloaded once etc? ). Any help appreciated
the barcode ticket should be fine, if the system works right you shouldn't be able to download the same NFC pass on a different device without deleting in off the first one (even then I'm not even sure if you will be allowed). Maybe bring your spare phone as a backup to download the pass onto in the event the barcode doesn't work but by all accounts it should be sound

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Re: Ground Entry
« Reply #18 on: August 20, 2021, 08:39:11 am »
No, there shouldn't.

However, given that NFC didn't work for the first friendly, didn't work for the second friendly, and didn't work nine days later on a test day, which was only yesterday, I have no confidence that it will work on Saturday. I hope I'm proven wrong, but I don't think I will be.
Is it not true that the friendlies had 80% 'print at home' tickets then?

Be a bit mad if club officials went on the Anfield Wrap and outright lied?
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Offline UntouchableLuis

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Re: Ground Entry
« Reply #19 on: August 20, 2021, 09:32:46 am »
For those with android phones - on Google Pay it has my ticket for Burnley and it says 'hold to reader' at the top with a symbol that looks like a phone signal.

It also says 'show code' underneath and when you click that it brings up a barcode.

Which do I use? The 'hold to reader' signal or the barcode on entry?
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Re: Ground Entry
« Reply #20 on: August 20, 2021, 10:11:01 am »
For those with android phones - on Google Pay it has my ticket for Burnley and it says 'hold to reader' at the top with a symbol that looks like a phone signal.

It also says 'show code' underneath and when you click that it brings up a barcode.

Which do I use? The 'hold to reader' signal or the barcode on entry?

Hold to reader is what they want you to use for NFC entry. If it doesn't work you can use 'show barcode' and insert phone into the reader.

Offline seandundee123

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Re: Ground Entry
« Reply #21 on: August 20, 2021, 02:02:25 pm »
Apologies if it's already been covered but should I have the Burnley ticket in my wallet now or will it appear when I arrive at Anfield tomorrow? I've got my Members Card in my Apple Wallet now but it's empty (apart from my supporter's ID). Thanks 

Offline anfieldash

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Re: Ground Entry
« Reply #22 on: August 20, 2021, 02:12:10 pm »
Apologies if it's already been covered but should I have the Burnley ticket in my wallet now or will it appear when I arrive at Anfield tomorrow? I've got my Members Card in my Apple Wallet now but it's empty (apart from my supporter's ID). Thanks 

Should be fine, but you can do a forced update and it might shown. Click on the 'three button' symbol to show second page of info, and then drag down and let go. Now go back to main ticket view and details might now be there.

Offline Flyhalf

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Re: Ground Entry
« Reply #23 on: August 20, 2021, 02:12:46 pm »
Try displaying your members card, press the three dots top right then refresh the page by swiping towards you. Did the trick for me  :)

Offline seandundee123

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Re: Ground Entry
« Reply #24 on: August 20, 2021, 02:14:15 pm »
Nice one lads - that worked. The ticket is now showing. Cheers  ;D

Offline John C

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Re: Ground Entry
« Reply #25 on: August 20, 2021, 02:20:35 pm »
Just like driving speed signs, it’s a suggestion.
;D

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Re: Ground Entry
« Reply #26 on: August 20, 2021, 02:34:26 pm »
I've renewed my membership today after catching wind that spare tickets had been put up today for tomorrow's match. Renewed, then was able to buy a ticket.

Just read up on the NFC stuff and it's saying the pass won't be available for 72hrs on some parts of the site, others saying I should be able to download it & it's greyed out for both the membership and the match ticket.

Easy dart to the ticket office tomorrow I guess. I shouldn't have been able to buy a ticket if you can't actually use it til after the match  :-\

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Re: Ground Entry
« Reply #27 on: August 20, 2021, 08:33:39 pm »
Not had any emails with my entry time tomorrow? Anyone else the same?

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Re: Ground Entry
« Reply #28 on: August 20, 2021, 08:54:52 pm »
Not had any emails with my entry time tomorrow? Anyone else the same?

Don't think anyone has.  If you want to stick to your specific entry time then they can be seen here.

https://www.liverpoolfc.com/return-of-supporters-to-anfield/stadium-access?spMailingID=70521396&spUserID=NDA2MzE2MzA2MzY1S0&spJobID=2182675551&spReportId=MjE4MjY3NTU1MQS2

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Re: Ground Entry
« Reply #29 on: August 21, 2021, 01:07:41 am »
Is it not true that the friendlies had 80% 'print at home' tickets then?

Be a bit mad if club officials went on the Anfield Wrap and outright lied?

Yes, that figure is roughly correct.

And the club seem to be blaming the situation on that, despite the fact that the NFC is not working for most people, as I've pointed out in the first post.

Still on the website, the info says that supporters will be emailed with their time of entry (nothing received at time of post). And all I seem to see are numerous posts of people having issues locating their tickets because they've bought in the late sale, or they've transferred it to a mate and it's not arrived, or they've bought today on a new membership and they can't receive tickets for 72 hours, or they've bought two and downloaded to the same phone and only one pass is showing, or transferring tickets via pdf emails, and various other different scenarios.

So, we're going from 8,000 using NFC to over 40,000, on a system that wasn't working properly as recently as Wednesday. If it's anything other than carnage at midday, I'll be amazed.
« Last Edit: August 21, 2021, 01:28:35 am by stoz »

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Re: Ground Entry
« Reply #30 on: August 21, 2021, 11:15:25 am »
Allegedly there's loads having to queue for a paper ticket
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Re: Ground Entry
« Reply #31 on: August 21, 2021, 11:24:36 am »
Fuck sake

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Re: Ground Entry
« Reply #32 on: August 21, 2021, 11:26:04 am »
Straight in with no issues (iPhone) although did see quite a few trying different turn styles and not being able to get in. The few that I saw next to the turn styles who couldn’t get in appeared to have android phones, not that it should make any difference.

Offline Red_Irishman

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Re: Ground Entry
« Reply #33 on: August 21, 2021, 11:33:07 am »
Seeing big queues on social media
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Re: Ground Entry
« Reply #34 on: August 21, 2021, 11:45:34 am »
In fairly easily. No queue but took 3-4 attempts with NFC on iPhone. Similar to Palace for me

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Re: Ground Entry
« Reply #35 on: August 21, 2021, 11:46:14 am »
Got in first try with the NFC, my other half had to use the barcode thing as NFC wouldn’t work, but fairly straight forward for us
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Offline UntouchableLuis

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Re: Ground Entry
« Reply #36 on: August 21, 2021, 11:58:51 am »
Straight in with an android phone Anfield Road Upper. Slight que - one person's phone didn't work. A few took several attempts.
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Re: Ground Entry
« Reply #37 on: August 21, 2021, 12:21:10 pm »
Someone’s just come in the main stand and said the queues are HUGE outside.

https://twitter.com/stumo2222/status/1429039490782355459?s=21

Offline lfc79

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Re: Ground Entry
« Reply #38 on: August 21, 2021, 02:56:24 pm »
Got to the stadium for 11.45 was chaos, queues everywhere but no stewards took about 30mims in the queue for the kop at B, not enough room for the others queues going into the main stand, and they had given up on nfc and were telling everyone to use the barcode qr code

Offline Luke 17

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Re: Ground Entry
« Reply #39 on: August 21, 2021, 03:05:56 pm »
Turned up at 12.19 was in the ground for 12.23, no issues at all.