According to the rail regulator you should receive a response within 20 working days.
Would love to to see the response should it materialise
Had it this afternoon and it was basically a fuck you. I've emailed my MP as well.
"Thank you for getting in touch with us. I'm emailing you on behalf of Phil Whittingham, our Managing Director.
I am sorry to learn that you have been experiencing difficulties when searching for Advance fares for your journeys between London Euston and Liverpool Lime Street.
Advance tickets are on offer for many of our services, although not all of them and they are limited in availability. These tickets represent exceptional value for money and as a result are extremely popular.
There are generally more Advance tickets available on our quieter trains, to encourage customers who can be flexible to travel outside of peak hours. To avoid overcrowding on our services we are unable to release those tickets for services which are likely to be extremely busy, which I hope you can understand.
Having looked at the availability for Advance tickets on 30 October, I can see that there are tickets for sale for the 07:03 and the 08:03 services. However, I have checked the availability of Advance fares for the return journey and there aren't any available. I am sorry for the disappointment this will cause.
I would like to take this time to thank you for your comments regarding the fares on offer. I can assure you that your concerns have been logged with our Revenue Management team for their consideration.
Many thanks for contacting our Managing Director's Office.
Yours sincerely
Name removed
Managing Director's Office"