Topic: Shite Customer Service

[Elmo!]

Are Sky customer service still based in Scotland? Not had Sky for over 11 years, but they used to be really helpful and gave good service.

Used to work in a sky call centre in Glasgow, most of their staff are located there and in Dunfermline. They've gone downhill since I left though 

[So… Howard Philips]

Royal Mail got a vote because of how useless they were when I phoned to complain about a parcel that had been deliberately damaged in transit - some c*nt had written ooops on it in fucking felt tip pen.

Two I hate dealing with are Virgin Media and Barclaycard, mainly because the Indians in the call centre can never understand a word I'm saying due to the scouse accent.

Never had an issue with Yodel, the drivers we have are brilliant, if someone is not in, they always leave it with a neighbour.

Don't work for Yodel. They treat their drivers like shit.

[Buck Pete]

On the subject of decent customer service

Made 2 really important calls to MBNA and Go Daddy this morning and received amazing service.  Mind fully at ease now before the Bank Holiday weekend.

[rob1966]

Don't work for Yodel. They treat their drivers like shit.

Why do companies always do this to their most vital employees? Your suits mean fuck all in the grand scheme of things, but if the stock isn't loaded into the correct vehicle and the deliveries aren't done or on time, that fucks the company.

[Pistolero]

Sky are immeasurably better than they used to be....which shows you how bad they used to be........BT are fuckin terrible, as indeed are 02, Talk Talk and Virgin......in fact the whole of communication industry suffers from an inability to communicate ....go figure? as they say in Buttcrack Idaho

[Mr Mingebag Squid]

EE should be on there. Phoned up complaining of constant poor signal and got told it's not their problem and nothing they could do - erm....you're the ones providing the "service" and you should be able to provide a decent service when you're own signal checking website claims "excellent" service in my area, and secondly, go and fucking sort it!

Fucking gobshites

[KillieRed]

EE should be on there. Phoned up complaining of constant poor signal and got told it's not their problem and nothing they could do - erm....you're the ones providing the "service" and you should be able to provide a decent service when you're own signal checking website claims "excellent" service in my area, and secondly, go and fucking sort it!

Fucking gobshites

EE have got the worst website in the world too. Can`t tell if it`s insanely secure or just fucked. I`ve given up trying to use it.

Oh and I didn`t see Ryanair on the list. Those people are laughable.

[Branno]

Going against the grain here....but majorly impressed with sportdirect.com and mastershoe.co.uk.....great price (AUD v GBP exchange rate helps)....but ordered from both recently and arrived in 3 days...yes 3 days...from UK to Oz ! Had a few enquiries during which...responded straight away....tracking of order brilliant.

[BlackandWhitePaul]

Going against the grain here....but majorly impressed with sportdirect.com and mastershoe.co.uk.....great price (AUD v GBP exchange rate helps)....but ordered from both recently and arrived in 3 days...yes 3 days...from UK to Oz ! Had a few enquiries during which...responded straight away....tracking of order brilliant.

Just how anyone can spend a single Penny at Sports Direct is beyond me.

http://www.businessinsider.com/sports-direct-inquiry-why-zero-hour-contracts-are-bad-for-workers-2016-7

[Branno]

Just how anyone can spend a single Penny at Sports Direct is beyond me.

http://www.businessinsider.com/sports-direct-inquiry-why-zero-hour-contracts-are-bad-for-workers-2016-7

Didn't know this

[liversaint]

Amazed the LFC ticket office hasn't had a mention

[rob1966]

Amazed the LFC ticket office hasn't had a mention

2006 FA Cup Final, our 4 tickets hadn't turned up so rang the office. Got told they hadn't received our application, which as I pointed out was a big fat lie as they were sent Special Delivery and I had the name of the lad who had signed. They rang me back an hour later, tickets sorted, the application had been "found" filed in the wrong draw. Did end up in a cracking spec to the right of the goal.

[God's Left Peg]

That said BT come a very close third for being the the most disjointed and bureaucratic organisation I've ever dealt with.

My fucking god these useless twats would win this poll for me every time. 'Incompetent' doesn't do these bastards justice. I wouldn't touch these useless fucks with a ten foot barge pole. They make my blood boil.

[BlackandWhitePaul]

My fucking god these useless twats would win this poll for me every time. 'Incompetent' doesn't do these bastards justice. I wouldn't touch these useless fucks with a ten foot barge pole. They make my blood boil.

REALLY?

I would never have guessed it by your post     

[God's Left Peg]

REALLY?

I would never have guessed it by your post     

I have never dealt with such a shambolic outfit in all my days. Horrendous. Upon the engineer coming out to set me up, we discovered we couldn't get a connection and so I cancelled my order. Straight away. On the fucking day.

But that didn't stop the bastards sending countless teams out to repeatedly dig up outside my house and outside all my neighbours, restricting access for everyone (weren't they delighted about that) and causing me to reverse my car into a wall, then threatening to take me to court for not paying bills for a service I never received, then their so-called customer service agents fobbing me off time after time after fucking time. And I'm not talking once here - it was repeated over and over again for a period of about four months; it haunted me. Hours on end in online chats that mysteriously ended without reason, on the phone to mouth breathing morons who had no idea what was going on - letters written to customer services and head honchos to communicate my dismay...

All I did was place an order, find out it would be a ball ache and then attempt to cancel it. That's it. Nothing complicated:
"I want to order a service"
"Errr that might be difficult"
"Ok cancel it then, please"

What's the problem???

Phone conversations would end satisfactorily with a clear agreement that no money was owed and no further work was required; only for another nasty letter to come through the post telling me I owed even more money than the last one and yet another fucking van pulling up outside to dig up out the front of my house.

Normally I make a brew for anyone doing work at our house. With this fucking shower I was making them a brew in order to persuade them NOT to fucking do anything (it worked).

What became really apparent is that all the people working for them - sales, customer services, engineers, sub-contracted labourers - have no idea what they are doing, or why, or what the other people are doing, or why.

It is a head fuck, a total head fuck.

The whole organisation needs taking apart and putting together again.

I use to work for an insurance company in a call centre before being unfairly fired, anyways you will say any load of shite to get the customer off the phone i.e call backs and investigating your problem e.t.c  After 200 calls a day, you lose the will to live and can't be arsed.   Based on feedback stats all my customers still loved me! I told them what they wanted to hear and that's all that matters at the end of the day 

Yeah, bastards like you mate!

[BlackandWhitePaul]

I think reversing your car into a brick wall tipped you over the edge, and now, well you want every one of the c*nts swinging on the end of a rope, don't you.     

[God's Left Peg]

I think reversing your car into a brick wall tipped you over the edge, and now, well you want every one of the c*nts swinging on the end of a rope, don't you.     

Yep, 200 quid to get the bastard fixed.

[John C]

EE should be on there. Phoned up complaining of constant poor signal and got told it's not their problem and nothing they could do - erm....you're the ones providing the "service" and you should be able to provide a decent service when you're own signal checking website claims "excellent" service in my area, and secondly, go and fucking sort it!

   Your user name, how much you're prepared to pay and that your 'area' might be in the depths of an ocean with a hopeless chance of a signal made me chuckle.

[Jake]

Phoned up complaining of constant poor signal and got told it's not their problem and nothing they could do

Maybe you misheard them? Poor signal, perhaps?

[gav91v]

Went with Scottish Power, I've had so many problems dealing with them. They were the supplier in all the student houses in the area I lived in, so we thought might as well stick with them. When we moved house between years at university, it took them 6 months for them to realise we were no longer living at the first house and kept chasing us for bills.

We then overpaid for one bill by £100 and they said they would send a cheque to us. It took 2 and a half months, several phone calls with them claiming they had sent it, and an email to the chief executive before we finally received our cheque.

Absolutely dreadful

[Frank Becton]

DFS are annoying me at the moment, we ordered some cushions from their Preston store , which whilst is a 30 minute or so drive is the nearest to where we live.
I know ordering 2 cushions is over the top but it's a long story (matches the suite/sofa bed my Dad didn't want when my mum passed away a couple of years ago, part of the same range etc).

They said a few weeks to make them up which is fair enough, they wanted £58 to deliver them (jeez that is £16 more than they cost!), or we would have to go and collect them.
Went ahead with the order anyway as they are a perfect match for what we wanted.

I am still hoping I can stop on my way to the match this weekend and pick them up, however the last text I got from was on the 31st August saying they had arrived at the Rochdale depot and would let me know when they had been sent onto Preston.
It's now nearly 2 weeks since and despite 2 phone calls they still haven't left the depot - how hard can it be to send them on?

[Red Viper]

BT are comically bad. Still have nightmares of waiting four months for them to come and fit a phone line and internet in my flat. Must have spent hours and hours on the phone to them trying to sort it.

[MrGrumpy]

I am no longer a BT customer.

Two years ago, I was having problems with my broadband, their call center person swore blind he had fixed the issue over the phone. Several phone calls and a visit from Openreach later, it turned out that the broadband was broken as the wires under the street were broken. When I confronted BT about their staff telling porkies I got no real apology.

Tossers.

[Frank Becton]

I am no longer a BT customer.

Two years ago, I was having problems with my broadband, their call center person swore blind he had fixed the issue over the phone. Several phone calls and a visit from Openreach later, it turned out that the broadband was broken as the wires under the street were broken. When I confronted BT about their staff telling porkies I got no real apology.

Tossers.

It's the call centres that are part of the problem and not just for BT for lots of companies.

It is hard to get them to understand what you are on about and for regular calls you end up speaking to a different person each time.

[Mr Mingebag Squid]

Maybe you misheard them? Poor signal, perhaps?

 

[vagabond]

Through some particular circumstances I'm having to work as tech support temporarily over the next little while for a cable tv company here in canada. It's interesting reading this thread from the other side of the fence so to speak. Just as one example of my daily routine, you would not believe the number of calls I get from people complaining that their remote has stopped working before realizing, halfway through the call, that the remote's batteries were removed by the kids or something.

[mkferdy]

HMRC are a shocker to deal with. Been waiting on a VAT rebate since the start of August. 10 days it should take apparently. Every time I speak with these idiots I get told the same thing "I have requested for it to be repaid to our processing team" No one can explain why it hasn't been done and no one can transfer me to someone in the "processing team" 

This carries on I'm going to have kidnap theresa may holding that bitch hostage until I get my money back 

[SP]

HMRC are a shocker to deal with. Been waiting on a VAT rebate since the start of August. 10 days it should take apparently. Every time I speak with these idiots I get told the same thing "I have requested for it to be repaid to our processing team" No one can explain why it hasn't been done and no one can transfer me to someone in the "processing team" 

This carries on I'm going to have kidnap theresa may holding that bitch hostage until I get my money back 

If you do, the rest of the cabinet will just say that you can keep her.  Just think of the film Ruthless People.

[MrGrumpy]

It's the call centres that are part of the problem and not just for BT for lots of companies.

It is hard to get them to understand what you are on about and for regular calls you end up speaking to a different person each time.

In hindsight, BTs mistake was to assume I did not know what I was talking about. As an IT professional, I knew more about the issue at hand than the call center staff and when they continually fed me bullshit it just made me get angrier with withever poorly trained arse I was talking to in Ireland, India and Stoke.

Offshore does not need to mean rubbish. Santander call centres used to be terrible, but they have raised their game in the last few years.

[Alf]

I've had issues with Thomson, Virgin Trains, Nuffield Health, Lego & TFL this year. Each time having had limited joy, I've ended up going to the CEO on each occasion. Thomson in particular were really poor, I'd even got the ombudsman involved before they'd respond. If you go to the time & trouble of finding out what the regulations are, you'll find that a lot of forms sit dangerously close to the fence.

If your having no joy with a complaint, it's a good idea to call the firm out on Twitter. They hate it.

[Rysoph76]

If your having no joy with a complaint, it's a good idea to call the firm out on Twitter. They hate it.

This is very true. I have had this with NPower, TalkTalk and LegoLand. All 3 sent me a message within 5 minutes and asked me to DM them and remove the tweet and then dealt with the complaint straightaway. With TalkTalk, I had the Chief Exec's Office Manager call me the same day and resolved everything