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Benfica Away

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Milly B:

--- Quote from: anettylfc on March 24, 2010, 05:49:54 pm ---Benfica v LFC Selling Details
24th Mar 2010 - Announcements

The Ticket Office have released the following details for our away Europa cup clash with Benfica.

 Related Links
 UEFA Europa League
Quarter Final - 1st Leg
SL Benfica v Liverpool FC

To be played at the Estádio da Luz, Lisbon
On Thursday 1st April 2010
Kick off 20.05 hrs

Liverpool Football Club has received an allocation of 3497 tickets, 1403 lower tier and 2094 upper tier, for this All Ticket fixture priced at £28.50.

The Club has also received 6 wheelchair and helper tickets priced at £28.50 per pair.

Selling Arrangements

Tickets will be allocated as available and for as long as supplies last to qualifying Season Ticket Holders, Corporate Members and Members / Fan Card Holders who meet the following criteria:

Tickets will initially go on sale on Friday 26th March 2010 to supporters who purchased a ticket for ONE of the Away Champions League Group Stage matches or Away Europa League matches from season 20009/2010.

It is anticipated that a limited number of tickets will be remaining after the above sale. These will be available by Telephone only to All Season Ticket Holders, Corporate Members and Members / Fan Card Holders from 9.15am to 12pm on Sunday 28th March.

Telephone Sale

Tickets will be available on 0844 844 0844 (Overseas (0044) 870 220 2151). Bookings will require all Fan Card numbers to be provided and the applicants address to be confirmed.

Window Sale

Supporters must present completed European away application forms and the Fan Cards when applying at the Ticket Office.
Forms can be obtained from the Ticket Office or downloaded from our website:

Postal Application

Applicants must complete a European Away Ticket Application Form; the Fan Card number must be quoted, and a return self addressed envelope and a daytime telephone number must also be included. Cheques must be made payable to Liverpool Football Club and include the Special Delivery fee of £5.65 (if applicable). All applications must be received at the Ticket Office by Thursday 25th March 2010.

If you wish to collect your tickets from the Ticket Office please state this clearly on your application form. You will be contacted when your tickets are ready to collect.
All applicants who have not asked to collect their tickets will have them posted by Special Delivery and be charged accordingly (see above).

N.B. There will be no duplicates tickets available for this fixture.

Please Note: Supporters can purchase one ticket per qualifying Fan Card.
Supporters can purchase tickets for up to a maximum FOUR qualifying Fan Cards at the Ticket Office window. Supporters wishing to purchase a greater number of tickets MUST apply by postal application.

Applications should be addressed to: -

Liverpool Football Club
PO Box 204
L69 4PQ


Liverpool Football Club is trialling new software that will allow supporters to register their attendance at away European games by swiping their Fan Card; this will remove the requirement for supporters to provide proof of travel. ALL supporters travelling to Benfica must present their Fan Card when requested to; failure to do so may result in the match being removed from your purchase history. The Club would encourage all travelling supporters to arrive at the ground early to allow plenty of time to go through the process. You should still use the match ticket as normal for entry into the stadium.

N.B. Tickets for future away Europa League matches may be allocated on the basis of using the data from previous away Champions League and Europa League matches from both the current and the previous season.

No refunds on tickets will be considered after Monday 29th March 2010.

Ticket Office hours

Monday - Friday
8.15am - 5.30pm
Sunday 28th March
9.15am - kick-off

If collecting tickets at the Sunderland Home match on 28th March we advise you arrive before 2pm.

Please note telephone booking lines will open at 8.30am Monday - Friday.

what is this new software?

--- End quote ---

Wow 12years

Portugal COVID entry requirements:


Liverpool FC has released the following ticket information for the first leg of the Champions League quarter-final at Benfica on Tuesday April 5.

Kick-off at the Estadio da Luz is at 8pm local time.

The club has received an allocation of 3,250 tickets for this all-ticket fixture. In line with UEFA guidelines, a further 200 top category seats have been allocated to be used as part of the players' allocation, staff, travelling club staff and VIPs.

Ticket prices: £37.61

Ticket sales notice: Benfica and the Portuguese authorities have requested that a robust verification process is in place for the issuing of tickets, and the club will therefore be carrying out a ticket collection process for this fixture.

Following an internal review and consultation with supporter groups after the Internazionale away fixture, we will be making changes to improve the process.

Tickets will be issued in the form of an e-ticket and will include the full name and passport number of the supporter using the ticket and attending the game.

We are working on securing a venue for the ticket collection point and anticipate that it will be in the centre of Lisbon. 

We can also confirm that the collection point will be open on Monday April 4 from 5pm-8pm (local time), and again from 10am-7.30pm (local time) on matchday. 

Further information regarding the ticket collection process will be sent to the supporter who has made the booking on Friday April 1. 

Benfica have informed us that ticket checks will be in place around the stadium before entry is permitted. Therefore, to avoid any issues in Lisbon, we strongly advise supporters adhere to the following:


The details of EVERY SUPPORTER ATTENDING must be provided at point of sale:

First name
Date of birth
Country of birth
Passport or National Identity Number
Mobile number
Email address
Outbound travel date
Method of travel into Lisbon - plane/car/coach/train
Estimated time of arrival into Lisbon
Accommodation details
Return travel date
If duplicate supporter details are provided for more than one ticket, only one ticket will be issued for that supporter. 

Fans are advised that name changes cannot be made once tickets have been purchased. Refunds will also not be considered for duplicated supporter records.

The ‘ticket distribution’ option is not available for this fixture.


To speed up the ticket collection process and to assist with queue management, we ask that ONLY ONE of the supporters named on the online form within each booking collects ALL tickets in that booking. 

The person making the booking will receive the ticket collection email on Friday April 1, which will include:

A unique reference number for the whole booking
Address and opening/closing times of the ticket collection point
Tickets will be issued to the supporter collecting the tickets only if:

They are named as one of the supporters on the online form
Proof of ID is provided - UK driving license or passport is accepted
They bring a copy of the ticket purchase confirmation email that will include the names of the supporters provided on the online form 
They bring a copy of the ticket collection email that will include the unique reference number
As both emails are sent to the supporter purchasing the tickets, it is the responsibility of that supporter to ensure the emails are forwarded to the supporter collecting the tickets. 


Tickets are available online and you may have to queue at times.

Tickets will be available to season ticket holders and official Members who purchased the following Champions League away fixtures during the 2019-20 season:

Atletico Madrid
FC Salzburg
KRC Genk
SSC Napoli
First sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased TWO or more of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 11am Friday March 25 until 12.30pm Monday March 28.

First sale status: Guaranteed - one ticket per qualifying supporter, up to a maximum of 10 tickets per booking.

Second sale: Tickets will be available ONLINE to season ticket holders and official Members who purchased ONE of the above Champions League away fixtures recorded during the 2019-20 season.

Time of sale: From 1pm until 2.30pm Monday March 28.

Second sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

If tickets remain, a third sale will then take place as follows:

Third sale: Tickets will be available ONLINE to all season ticket holders and official Members.

Time of sale: From 3pm Monday March 28 until 8am Tuesday March 29.

Third sale status: Not guaranteed - one ticket per qualifying supporter, up to a maximum of four tickets per booking.

Disabled: We will be provided with nine wheelchair bays and associated personal assistants priced at £37.61 for the pair.

Qualifying wheelchair supporters should contact us to register their interest no later than 4pm Friday March 25 by emailing and marking the subject field - Benfica Away.

Please note that if the number of applications exceeds the number of wheelchair bays available, a ballot will take place with priority given to those who have recorded the highest number of European away games from the 2019-20 season.

Hospitality members: Sir Kenny Dalglish Stand executive box holders, premium level and Centenary club members should contact the hospitality team on 0151 264 2222, option 2.


Benfica have advised that all fans will be refused entry if:

They are not in possession of their passport
The name on the ticket does not match the name on the passport
An attempt has been made to remove or change the details on the ticket
There will also be enhanced body searches in operation, with additional ticket checkpoints in place prior to fans reaching the turnstiles. 

Under 3’s are not permitted into the stadium.


As previously stated, tickets purchased this season WILL NOT BE USED AS CREDITS IN FUTURE SEASONS. This policy is still in place and will not be changed this season.

As a result of the ongoing pandemic impact, WE WILL NOT BE USING THIS GAME AS A CREDIT DURING THE CURRENT SEASON EITHER. We do not want supporters to feel obliged to travel when they do not feel comfortable doing so.

This policy will be reviewed on a game-by game basis during the competition this season, with details provided ahead of each game.


We would also like to remind supporters that important safety information for supporters travelling to Lisbon will be provided in the lead up to the game. 

The information provided is in conjunction with Portuguese authorities and LFC club officials, and we strongly advise that you follow all the information and instructions given.                                       

For further away support information, click here.


We advise that supporters refer to and meet the entry requirements on the UK Government website for the latest updates and read the conditions for stadium entry here.

Please note that Liverpool FC will not be responsible for any supporter being refused entry either into the stadium, the city of Lisbon or the country of Portugal.

e-tickets for a Euro away but collected on the day - there's a first. Not sure how it'll work exactly but hope it goes smoothly for everyone.


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