The Liverpool FC Forum > Ticket and Travel Info
Membership Cards / Fan Cards
Alf:
--- Quote from: horne on April 10, 2010, 05:54:49 pm ---got a mate who now works in america.he bought a members card at the beginning of the season before he went and has never used it.hes coming over for the chelsea game,i bought him a ticket online.rang him to give him the good news,however ,he cant find his members card.what happens next anyone?
--- End quote ---
If I was him I'd ring the ticket office and say he never recieved it. They'll either give him another fan card or print paper ticket or probably both.
horne:
when he moved to america,his membership was registered at his old address .so if they did send out a new members card it would go there.im sure he said he still had his old fancard.do you reckon they would print off a ticket on showing of the fan card?
Milly B:
No Paper receipt needed for this seasons home games, entry is now only by swiping your fancard, stewards will have hand-held terminals inside the ground if you want a print-out with your seat number.
redgriffin73:
--- Quote from: Milly B on July 16, 2010, 03:06:06 pm ---No Paper receipt needed for this seasons home games, entry is now only by swiping your fancard, stewards will have hand-held terminals inside the ground if you want a print-out with your seat number.
--- End quote ---
Can imagine loads of people forgetting to take their seat details with them and having to get a print-out. ;D
Will we actually get anything in the post to confirm it then? Or just have to make a note of it from our purchase history/over the phone when buying?
Milly B:
Can you tell us about some more changes that are being made as a result of the survey?
One of the issues that came up through the anecdotal section was the need to bring with you your paper receipt for your ticket if you are a member. This causes no end of problems for different supporters as they don't always arrive; they don't always arrive on time; they get lost in the post; and people do forget them.
This season, we will be completely removing the need to bring those paper receipts and will be moving to full Fancard entry. The reason for paper receipts was that, unlike Season Ticket holders, you don't have a seat number on your card.
However, we've now introduced staff who are on hand to help and who have hand-held terminals that swipe your card and will tell you where your seat is whilst printing off a seat number for you. This is much, much quicker and faster.
http://www.liverpoolfc.tv/news/latest-news/we-don-t-take-fans-for-granted
They failed to mention its also way cheaper than individually posting 5,000 letters for every home game
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