Topic: Another PayPal question..

[tray fenny]

Following on from what Craig has said, you need to make a section 75 claim with your card company. We did this over a refurbed laptop that failed outside the 30 day warranty and the seller refused to do anything, credit card company were brilliant and suddenly they accepted it back for repair. It couldn't be fixed, so they gave us a full refund within a couple of weeks.

pretty sure using a third party (paypal) has fecked up the section 75 claim. Recently read a peice bt Martin Lewis on such matters.

edit: have a look at this

https://www.moneysavingexpert.com/credit-cards/PayPal-Section75/

[gray19lfc]

How do they know there was no sign of damage on the packaging? I opened a dispute for an item not received on paypal and it took nearly 7 weeks to get money back.

I sent photo evidence of the damaged screens and also of the boxes they arrived in.

[gray19lfc]

pretty sure using a third party (paypal) has fecked up the section 75 claim. Recently read a peice bt Martin Lewis on such matters.

edit: have a look at this

https://www.moneysavingexpert.com/credit-cards/PayPal-Section75/

This is what I’m confused by. Although I didn’t “load” my PayPal account with my card, my PayPal balance was empty when I paid with my card.

[CraigDS]

This is what I’m confused by. Although I didn’t “load” my PayPal account with my card, my PayPal balance was empty when I paid with my card.

Yeah PayPal in that case are just the card processors (much like Stripe are, and many others), you should still be able to claim that way.

[Macphisto80]

Right, so about two weeks ago I get an email informing me some dickhead from Russia somewhere has accessed my Paypal account and there's been suspicious activity. Nothing been used or taken out, so I try to log into my account to change passwords and stuff, and it asks me of a phone number that I used to register with at the time, but is now outdated and I don't remember it. Fine. So I click on the "confirm another way" option and it throws me back to the beginning asking for the number. I then go to their Twitter help and support, and they say they can't do anything from there and to phone a number. I phone the number. The number asks me for the obsolete number I registered with to get through to someone. 

Fucking useless bastards.

Anyway, this all resulted in some c*nt trying to buy PSG tracksuits and funds up to 200 quid were taken out for the order, which was pending. I'd to cancel my card and everything linked to that Paypal, and I still can't access it to change anything. If the c*nts had just allowed me to update the number, this would have been prevented.

Is there any way I can contact them without being put into a fucking automated call that sends me round in circles?

[Macphisto80]

OK, just resolved the login issue, but through no help and no thanks to Payal. Turns out I had to circumvent the phone number thing by Googling "paypal login", clicking on the first link I saw, which took me to the phone verification page, then copying and pasting that link into a seperate tab and going there and it lets me into the log in settings. Mental. Paypal seriously need to sort their shit out, because this is unacceptable, and if anything, it's helping people get away with fraud.