Topic: Crystal Palace home

[hoppyLFC]

Interesting mate. Defo get onto the club in the morning. My mum has been on to them 3 times today and each time they've been useless.
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They are absolutely shite at dealing with enquiries as we all know, yes, I will get onto them first thing, can see us having to go the window on Sunday !

[Thepooloflife]

Anyone having problems with the link to the health form in the email ? I've clicked it and a page loads....but it's a completely blank screen ? Tried re-loading several times but same thing.

Is this email with the link to health form the one with a load of other info on eg. stadium entry, travel etc ?

[Flyhalf]

Anyone having problems with the link to the health form in the email ? I've clicked it and a page loads....but it's a completely blank screen ? Tried re-loading several times but same thing.

Is this email with the link to health form the one with a load of other info on eg. stadium entry, travel etc ?

Yes, that’s the one - Important information and action required...

[RainbowFlick]

I wouldn't bank on it
https://www.liverpoolfc.com/return-of-supporters-to-anfield/arriving-at-the-stadium
"Bags are not permitted in the stadium except for purchases in the LFC superstore in the clear plastic carrier bag provided"

Thanks, yeah noticed that and that wording seems pretty black and white lol. I'm pretty sure the pre-Corona wording just said no to luggage.

Going to have to find some cargo pants or something 

[Hij]

Thanks, yeah noticed that and that wording seems pretty black and white lol. I'm pretty sure the pre-Corona wording just said no to luggage.

Going to have to find some cargo pants or something 

Enjoy the game mate. Say goodbye to Gini for me!

[Thepooloflife]

Yes, that’s the one - Important information and action required...

Cheers - it's still not loading the form from that link for me......is the ticket office open Saturday ?

[SDFKOP]

Does anyone know if beer will be available in the concourse? We have a 2.15-2.45 entry time

[Welshred]

OK so the health declaration form is on the website in the "Return to Stadium" section and can be completed from there. Fingers crossed that works for everyone!

[rk1]

OK so the health declaration form is on the website in the "Return to Stadium" section and can be completed from there. Fingers crossed that works for everyone!

I never received an email. I have the same issue as yourself with club emails. Filled in that form yesterday so let’s see whether it works

[Biscuitman]

Does anyone know if beer will be available in the concourse? We have a 2.15-2.45 entry time

  No alcohol available at all inside the ground sadly

[hoppyLFC]

OK so the health declaration form is on the website in the "Return to Stadium" section and can be completed from there. Fingers crossed that works for everyone!

Sound, will try that Chris cheers, I have emailed last night and this morning, tried ringing and also sent a message to lfchelp on Twitter, heard nothing back yet.
Gets on my tits trying to contact and get help off the club, they do t give a toss.  I despise everything about the club these days apart from the manager and his staff, and the players.

[hoppyLFC]

They have just sent me an email reply with a link, but it’s the same link as Chris mentioned above, filled it in and submitted it, but there’s no member number or message at the end saying ticket activated 🙈🙃🙃🙃🙃

[Thepooloflife]

OK so the health declaration form is on the website in the "Return to Stadium" section and can be completed from there. Fingers crossed that works for everyone!

Thanks for this - as hoppy above, I have filled it in and submitted but no message saying ticket will be activated, so not sure it's gone through ok 

Edit - ignore the above now.......tried my email link again just now and it's worked this time ! Great stuff 

[RainbowFlick]

Enjoy the game mate. Say goodbye to Gini for me!

Thank you man. Will finally have to catch you next season I hope 

[ChrisLFCKOP]

Missed this, the excitement of the day before going a big game.

[Lee1-6Liv]

Had the same problem with the health check email ie blank screen so opened it incognito and it worked.

[hoppyLFC]

What a joke, my ticket hasn’t worked. Had to go the window. About 100 people in front of me

[MKB]

Took ages to get my phone to work but did in the end.  This will not scale up to a full attendance matchday.

There is an outer cordon where name on ticket is being checked against photo id, certainty for everyone in the Kop.  This is brilliant and will stop touts at a stroke.  Hope it can be scaled up to a normal matchday.

[jc68]

All worked pretty smoothly  - apart from seeing Bruce Grobelaar being given a hard time for not having photo ID  😂- the steward has no idea who he was. Also some muppet trying to run past the stewards with no ticket

[stonecold_jpm]

Took ages to get my phone to work but did in the end.  This will not scale up to a full attendance matchday.

There is an outer cordon where name on ticket is being checked against photo id, certainty for everyone in the Kop.  This is brilliant and will stop touts at a stroke.  Hope it can be scaled up to a normal matchday.

Not a chance, half the area was cordoned off for it, barely even looked at my I.D. could have used anything that just had a photo stuck over and name next to it. Then mine wouldn’t scan, took ages to get it to finally work, and I still ain’t totally sure what I did to get it to work. There simply wouldn’t be enough room to do it all en masse with over 50 thousand in attendance and the thousands that turn up 15-20 minutes before kick off. Was great to be back though at long last, roll on August!

[willss]

I think the new ticket controls are more likely to inconvenience true fans than they are to stop touts. The touts will always be a step ahead.  Pretty simple to get around it all with a small amount of effort!!

Not sure the phone tickets will scale up to full capacity either.

Lastly the website changes miss the most obvious ways to stop touting.

It all seems to me that the club don’t give a shit.

Great end to the season btw 😀😀

[andy07]

No way the current measures could be scaled up to anything near a full attendance.  The ID checks were superficial and it took me a good 30 seconds to get the phone ticket to scan.   

[Biscuitman]

The id checks seemed pretty rigorous at the entry from Stanley Park adjacent to the Lfctv box BUT.........
When my son tried to scan his phone it didn’t work at the turnstile, the stewards basically said “ wave it about a bit or try turning it around or another turnstile”. He wasn’t the only one to have trouble with an I-phone from what I saw.
One of the stewards also mentioned there’d been loads of bother with other phones too.
After being fucked around by various stewards my son had to go around to the ticket office to get a paper ticket, the queue there was massive and not moving at all.
Fortunately an intrepid steward took matters into his own hands and gathered people together and opened a gate to let them in after an hour of stress.
The club really need to get to the bottom of this problem before next season because as others have said with 50k trying to get in this problem will cause carnage.

[hoppyLFC]

Loads of failed tickets today, hope that gets sorted out before the season starts.
Mine flashed up red on the scanner, steward told me to try next turnstile, still red, stewards with hand held scanners tried it and they also had a few other supporters with same problem, still no joy.
Had to go the window, about 100 in front of me with an hour to go before Kick off and only about 4 windows open. Few lads I spoke to all had the red light at the turnstile, 20 mins before kick off and about 70 still in front of me and about the same number now behind. Then a steward asked who was in the Kop, took a few of us round to a turnstile and we all got green lights and got in.
Will be bedlam next season when everyone turns up 20 mins before the game starts.

[anfieldash]

We had one problem out of our four phones at Kop Turnstile A, but after fiddling for a couple of minutes it seemed to be sorted by taking the phone out of its case and then it worked fine straight away.

It looked to us like there were others there who had found that taking the phone out of the case was the solution, anyone else find that?

[ChrisLFCKOP]

Mine triggered it being no where near the turnstile...

After the steward said only Iphones worked with NFC tech. 

[redgriffin73]

Mine took a few goes, turned my phone around in different directions and waved it about a bit as the steward suggested and it worked in the end. Photo ID check was pretty rigorous where we went in by the club store.

So good to be back!

[swoopy]

I read there was an option to bring up a QR code on the ticket which the scanner will read, rather than trying to use the NFC stuff.
I think that might be getting used a lot next season!

[Biscuitman]

I read there was an option to bring up a QR code on the ticket which the scanner will read, rather than trying to use the NFC stuff.
I think that might be getting used a lot next season!

If there was that option the stewards certainly didn’t know about it, not that I’m having a go at them because they were as pissed off as we were about it.

[Welshred]

I read there was an option to bring up a QR code on the ticket which the scanner will read, rather than trying to use the NFC stuff.
I think that might be getting used a lot next season!

We had to use this for my mum, after I had to run to her car 15 minutes away from the ground after she left her flipping ID in it!

I think I'm the only one who's phone worked first time at the turnstyle by the sounds of things

[RainbowFlick]

Took ages to get my phone to work but did in the end.  This will not scale up to a full attendance matchday.

There is an outer cordon where name on ticket is being checked against photo id, certainty for everyone in the Kop.  This is brilliant and will stop touts at a stroke.  Hope it can be scaled up to a normal matchday.

People just edited a screenshot of the e-ticket, showed their ID and swiped over to the 'real' ticket on the scanner. It's not really a fool-proof system lol.

These weren't even people who had paid tout prices, just friends/family sharing tickets with younger people.

[ChrisLFCKOP]

People just edited a screenshot of the e-ticket, showed their ID and swiped over to the 'real' ticket on the scanner. It's not really a fool-proof system lol.

These weren't even people who had paid tout prices, just friends/family sharing tickets with younger people.

But thats easily sorted by making them open it in google pay or whatever they use.

[RainbowFlick]

My iPhone worked first time but pretty much everyone ahead of me that didn't have an iPhone seemed to have trouble. Big fan of one guy trying to put his phone through the hole where the scanner is 

I'm not sure the stewards were really that prepared for it either. I had my ticket and ID checked twice at both gates for some reason.

I think it's pretty easy to use so I'm not too fussed, although it might be a little difficult with a full ground, especially if the technology isn't fully there yet.

Liked how when you walked near the ground the ticket flashed and said 'Welcome to Anfield" lol

[RainbowFlick]

But thats easily sorted by making them open it in google pay or whatever they use.

If each steward were told to watch everyone open up Apple Wallet/Google Pay or whatever, the queues are going to take forever. I'd assume they'd also not want congestion around gates whilst Corona is going to be around, which may be more than just next season.

It's also pretty easy to show a screenshot and then swipe the screen back to your wallet in a blink of an eye if you're good with tech lol

I don't really believe the NFC tickets are really meant to be a complete solution to touting.

[Welshred]

Big fan of one guy trying to put his phone through the hole where the scanner is 

If he was scanning the QR code on the ticket you had to put your phone through the hole where the scanner is

[RainbowFlick]

If he was scanning the QR code on the ticket you had to put your phone through the hole where the scanner is

Oh no, he just was putting his phone inside thinking it'd make it work. He went to the TO after.

[redgriffin73]

Oh no, he just was putting his phone inside thinking it'd make it work. He went to the TO after.

Did you get in with a bag? We all walked in with our shoulder bags, no one said a thing.

[RainbowFlick]

Did you get in with a bag? We all walked in with our shoulder bags, no one said a thing.

Steward at the gate stopped me at first, then I showed him the email and he checked with his manager. They didn't have the tags ready at the time either. Glad I took a bag, the umbrella was needed even if it did break about 5 minutes away from the ground after the game. 

[Thepooloflife]

Loads of failed tickets today, hope that gets sorted out before the season starts.
Mine flashed up red on the scanner, steward told me to try next turnstile, still red, stewards with hand held scanners tried it and they also had a few other supporters with same problem, still no joy.
Had to go the window, about 100 in front of me with an hour to go before Kick off and only about 4 windows open. Few lads I spoke to all had the red light at the turnstile, 20 mins before kick off and about 70 still in front of me and about the same number now behind. Then a steward asked who was in the Kop, took a few of us round to a turnstile and we all got green lights and got in.
Will be bedlam next season when everyone turns up 20 mins before the game starts.

I think I must have been in the same queue as you hoppy around the same time, as I experienced exactly the same. Tried mine at the Kop turnstiles E and it didn't work - turned red and tried several times. Stewards tried and then they used the barcode - still no dice. After 20 mins or so they told me and several others to go to the ticket office for a paper ticket - but there were hundreds in the queues. Like you at about 20 mins before kick-off, we were sent round to the Kop (main stand end) turnstiles - I thought to just be allowed in via a gate. But, it was just the same as previous - trying your phone on the reader and mine never worked again ! The woman steward there then asked a steward who had some 'pass' ticket to scan us in - which finally worked.

But, what a complete and utter fuck up ! They need to bin this phone idea before next season.

[Welshred]

They need to bin this phone idea before next season.

They can't as the Premier League are enforcing it across all grounds.