Author Topic: Virgin Media  (Read 125848 times)

Offline quirkovski

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Re: Virgin Media
« Reply #640 on: February 23, 2021, 08:43:41 am »
They called me yesterday evening, ended up with 200mb internet only for £28. didn't really try to get them lower after that.

Happy with the deal.

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Re: Virgin Media
« Reply #641 on: February 23, 2021, 10:57:20 am »
They called me yesterday evening, ended up with 200mb internet only for £28. didn't really try to get them lower after that.

Happy with the deal.

Glad you got sorted!

Offline Drinks Sangria

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Re: Virgin Media
« Reply #642 on: March 2, 2021, 10:42:16 am »
When you guys are talking about getting 200MB+ connections, is this FTTP that you've had directly fitted to your homes, or FTTC, typical 'fibre' to the cabinet connection running via the pre-existing copper wiring to your houses?

Just in my experience those speeds are incredible for a FTTC connection.

My area is a bit rural, so Virgin isn't a possibility (had poor experiences with them in the past as well) and we're lucky to get 18mbps, laughably bad. I'm that person on teams unfortunately.
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Re: Virgin Media
« Reply #643 on: March 2, 2021, 10:47:24 am »
Mine is FTTP. It’s a new build so there’s Virgin and BT fibre to the property.

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Re: Virgin Media
« Reply #644 on: March 2, 2021, 11:36:08 am »
Mine is FTTP. It’s a new build so there’s Virgin and BT fibre to the property.
Do you mind me asking what you're paying? A company I do some work for dabbles in FTTP and Dark Fibre, they offer a 1GB package for £40 a month which seems amazing value, though they're only early days for rollout.

Was the build invasive, did they go through your drive etc?
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Online RedSince86

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Re: Virgin Media
« Reply #645 on: March 2, 2021, 11:42:08 am »
When you guys are talking about getting 200MB+ connections, is this FTTP that you've had directly fitted to your homes, or FTTC, typical 'fibre' to the cabinet connection running via the pre-existing copper wiring to your houses?

Just in my experience those speeds are incredible for a FTTC connection.

My area is a bit rural, so Virgin isn't a possibility (had poor experiences with them in the past as well) and we're lucky to get 18mbps, laughably bad. I'm that person on teams unfortunately.
NTL did loads of underground work in towns and Cities in the 90's when they had their network for Cable tv those days, they covered most of the UK  so it was quite easy for Virgin, Sky, BT to deliver fibre optic internet and TV to non rural areas using those old NTL access lines that were dug. I'm in Lancashire and I still see on the pavements here with metal panels with the old NTL stamp on them and the odd Virgin Media metal boxes on the same routes.

Speaking of, what ever happened to NTL, seems the spent loads hoping to take on SKY.

Just googled, Virgin Media bought out NTL.
« Last Edit: March 2, 2021, 01:31:47 pm by RedSince86 »
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Offline Graeme

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Re: Virgin Media
« Reply #646 on: March 2, 2021, 12:56:17 pm »
Do you mind me asking what you're paying? A company I do some work for dabbles in FTTP and Dark Fibre, they offer a 1GB package for £40 a month which seems amazing value, though they're only early days for rollout.

Was the build invasive, did they go through your drive etc?

The Virgin cables were laid as part of the house build, so no digging up required.

We got a very good introductory offer. Virgin have invested in cabling the houses up so they want a fast return. I’m paying £79 for 600Mb Fibre, full TV package on 2 boxes incl Sky Sports, Sky Movies, BT Sport, home phone, mobile SIM with unlimited data.

It’s 50% off for the first 18 months then goes upto £139 but no way I’ll be paying that. Will see what the retentions offers are in early 2022 when my offer expires.
« Last Edit: March 2, 2021, 12:58:01 pm by Graeme »

Offline Graeme

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Re: Virgin Media
« Reply #647 on: March 2, 2021, 01:00:44 pm »
Just googled, Virgin Media bought out NTL.

Telewest and NTL merged into one company. NTL:Telewest was then purchased by Virgin.

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Re: Virgin Media
« Reply #648 on: March 2, 2021, 01:20:25 pm »
The Virgin cables were laid as part of the house build, so no digging up required.

We got a very good introductory offer. Virgin have invested in cabling the houses up so they want a fast return. I’m paying £79 for 600Mb Fibre, full TV package on 2 boxes incl Sky Sports, Sky Movies, BT Sport, home phone, mobile SIM with unlimited data.

It’s 50% off for the first 18 months then goes upto £139 but no way I’ll be paying that. Will see what the retentions offers are in early 2022 when my offer expires.
That's a good deal to be fair.

In the coming years, Virgin and BT will have a bit of a fight on their hands from the likes of VX Fibre and CityFibre, who are starting to roll out cheap, high quality gigabyte connections to a lot of towns and cities. They will likely stay in the background a bit though as far as I'm aware, they're both fibre wholesalers who sell subscription to the lines to the ISPs, who then sell the connection to the end user, us.

Where I live it will be a miracle if we get FTTP in the next 5-10 years without paying for a bespoke connection. The UK is so far behind on internet infrastructure it's laughable.

Like RedSince86 said, we're still existing on NTL and Nynex infrastructure placed into the ground in the late 90s. BT is a shocking cabal, I hate giving money to them and the service I get is so poor, but they are literally the only option where I am (I'm with Plusnet actually but obviously BT still see money from my usage as they provide the line).
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Offline owens_2k

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Re: Virgin Media
« Reply #649 on: March 2, 2021, 03:11:18 pm »
Anyone ever used a 3rd party router with Virgin? I'm getting VOOM fibre 1 installed tomorrow and it comes with a Hitron router but I have heard they are not the best. 350Mbps for £27/month though so I reckon thats a good deal if it performs well.

Offline JimmyGrunt

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Re: Virgin Media
« Reply #650 on: March 10, 2021, 11:27:41 pm »
Anyone ever used a 3rd party router with Virgin? I'm getting VOOM fibre 1 installed tomorrow and it comes with a Hitron router but I have heard they are not the best. 350Mbps for £27/month though so I reckon thats a good deal if it performs well.
yeah ive got the tplink deco x60 wifi mesh and it works a treat with it. Set your router to modem mode and link your new router via cable.
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Re: Virgin Media
« Reply #651 on: March 16, 2021, 06:30:07 am »
Stupid dickheads have switched our fibre off last night instead of next Monday so we've no internet until we get connected at the new house.

No footy now or TV other than the 5 terrestrial channels.  Oh the joy!!

Offline naYoRHa2b

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Re: Virgin Media
« Reply #652 on: April 11, 2021, 06:51:50 pm »
Anyone elses VM broadband down?

Offline pazcom

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Re: Virgin Media
« Reply #653 on: April 11, 2021, 07:25:49 pm »
Anyone elses VM broadband down?
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Offline naYoRHa2b

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Re: Virgin Media
« Reply #654 on: April 11, 2021, 07:28:47 pm »
Quote from: pazcom link=topic=294668. :buttmsg17695453#msg17695453 date=1618165549
All ok where I am...Southend, Essex.

Thanks

Think it might be more of local issue now.

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Re: Virgin Media
« Reply #655 on: April 11, 2021, 08:57:57 pm »
Anyone elses VM broadband down?
When mine goes down it's about 15-30 mins, I think they do updates to the router or something.

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Offline harryc

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Re: Virgin Media
« Reply #656 on: April 12, 2021, 11:39:09 am »
When mine goes down it's about 15-30 mins, I think they do updates to the router or something.

Got sick and tired of that shite plus with the price hikes every year way above inflation so jacked them off and back to BT.

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Re: Virgin Media
« Reply #657 on: April 26, 2021, 02:29:45 pm »
anyone else in Liverpool having trouble with Virgin broadband last few days?....been great for the last year or so to be fair but absolute shite since Friday...intermittent drop outs every couple of mins...the useless online status checker/test says there's fuck all wrong / no issues in the area or with remote test on my router...yeah right
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Re: Virgin Media
« Reply #658 on: April 27, 2021, 09:46:09 am »
wools
They have life in them, they have humour, they're arrogant, they're cocky and they're proud. And that's what I want my team to be.

Offline Claire.

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Re: Virgin Media
« Reply #659 on: April 27, 2021, 12:06:36 pm »
ours hasn't been great for a little while but think it's more interference than anything as all speed tests are showing that there's no issue with the connection.

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Re: Virgin Media
« Reply #660 on: April 28, 2021, 02:11:51 pm »

Finally made the switch to Vodaphone broadband from Virgin . £26.00/month for 100MB service including phone line rental . Up to now spot on with download speeds as claimed , and upload speeds twice as fast as I was getting from Virgin .

The virgin package I was on was 100MB broadband , TV and phone line - costing around £58.00/month . I called them in March and said didn't want TV or Phone line and all they offered me was a shitty £ 10.00 month reduction .

I kept the Virgin package until I was sure Vodaphone worked well , and called Virgin last week to cancel the full package .The bloke I spoke to asked me what deal I was getting from Vodaphone and offered to match it , which I knocked back . He then kept me on the phone for around half an hour to process the cancellation , which is fuckin bullshit as I'm sure it can be done in minutes , and all part of the strategy . Anyway , comes back with an offer of £ 22.00/month to stay with them - I fucked that off as well .

I'd reckon that anywhere that Vodaphone are rolling out the high speed broadband packages , you'd have a good chance of getting a fairly big reduction from Virgin if you go for it .

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Re: Virgin Media
« Reply #661 on: April 28, 2021, 02:13:40 pm »

Just to add - Vodaphone uses the BT fibre network . Even get BT to do the connections .
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Offline Henry Gale

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Re: Virgin Media
« Reply #662 on: April 28, 2021, 02:33:11 pm »
I just signed up to Vodafone broadband too! But I can't get fibre so it's still a shitty connection like my previous one. But on a positive note my new shitty connection is £20 a month cheaper than my previous shitty connection so  ;D


Offline Welshred

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Re: Virgin Media
« Reply #663 on: June 2, 2021, 01:43:53 pm »
They're customer service is absolutely woeful. Try rebooting your router, try resetting it, try turning it off and on, try different ethernet ports, do a scan on the app and just repeat without offering any solutions whatsoever. Do they not think people have tried all the stuff they tell you to do before getting on to them for help?

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Re: Virgin Media
« Reply #664 on: June 8, 2021, 11:55:15 am »
The thing with Virgin Media is that they have lost/fired all their actual tech staff so now they have interns on 50p/hour in India that know nothing.

You don't need to engage with them on any real level. Over the last few years I've had internet/router problems and done my own self-testing from the Virgin Network, let them know that I know the router is wrecked and don't send an engineer - just send me the box and I'll sort it out myself.

They mailed me the box, I ripped the old one out, stuck the new one in, configured and tested it and Bingo! done. Sorted.

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Offline John C

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Re: Virgin Media
« Reply #665 on: June 9, 2021, 10:54:10 pm »
Virgin are taking the actual piss now with their prices, I'm finally on the verge if jibbing them and going to Sky. Already discussed it with Sky but I didn't want to make the on-the-spot decision.

Offline blert596

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Re: Virgin Media
« Reply #666 on: June 10, 2021, 09:30:18 pm »
Just received a mail saying my Virgin was going up from £60 to 94 for basically the same service - which is 200M and big bundle tv and phone (which Ive never even plugged in).

However as I work for O2, the recent merger has popped up saying employees can get 200M and big bundle (no sky sports etc) for £15. Ive filled in all the online stuff and wait for some sort of response from them apart from a big screes pic, saying your application has been submitted. I'm not a permy for O2 but do have an EIN which is hopefully enough to get through the system.

All the badge kissing in the world don't make up for the fact that they are, frankly, not Liverpool Football Club. It's not their fault. Its just how it is.

Offline gazzam1963

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Re: Virgin Media
« Reply #667 on: June 10, 2021, 09:52:47 pm »
I’m with sky for my tv and virgin for broadband which I’ve always been happy with but my sky contract is up in July and is going from £77 to £100 along with the £32 I pay virgin for broadband only ( renewed contract in March )

Sky wouldn’t even match my existing £77 and said best was £84 for an 18 month renewal , seen virgin are doing an oomph package with full tv  all sports , cinema , mini 360 box , m600 ,  unlimited sim for £79 a month for 18 months .

Called sky back to give 30 days notice hoping for a decent offer off them but just said can’t get anywhere near that so sorry to see you leave , so have cancelled and am giving serious consideration to the virgin package but do like the sky’ q and haven’t had any issues with it ,

Offline PaulF

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Re: Virgin Media
« Reply #668 on: June 15, 2021, 06:31:17 am »
Not sure about Virgin but both Talktalk and BT have gone down further once I actually signed up with Sky & they contacted (BT/TT) to facilitate my migration,once that happened I got a call the same day.
We had the same with virgin. Token discounts offered until sky contacted them for the line takeover...
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Offline gazzam1963

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Re: Virgin Media
« Reply #669 on: June 15, 2021, 06:22:12 pm »
Anyone got the new virgin 360 box with the mini box addition for other rooms , thinking of ordering it as it’s a decent deal .

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Re: Virgin Media
« Reply #670 on: June 15, 2021, 07:08:51 pm »
Anyone got the new virgin 360 box with the mini box addition for other rooms , thinking of ordering it as it’s a decent deal .

Yeah I have. The main boxes are actually the same as the V6, they just have the new software. Looks much fresher.

Although the mini box streams from the main box, it’s only recordings that it does that for so still requires the coaxial cable into the back for TV viewing.

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Re: Virgin Media
« Reply #671 on: June 16, 2021, 06:34:10 pm »
The thing with Virgin Media is that they have lost/fired all their actual tech staff so now they have interns on 50p/hour in India that know nothing.

You don't need to engage with them on any real level. Over the last few years I've had internet/router problems and done my own self-testing from the Virgin Network, let them know that I know the router is wrecked and don't send an engineer - just send me the box and I'll sort it out myself.

They mailed me the box, I ripped the old one out, stuck the new one in, configured and tested it and Bingo! done. Sorted.

Easy-peasy-lemon-squeezy
Yeah i had a barmy with one last year.

My router had no lights on whatsoever, and i explained that the router was probably dead and i need a new one, and he was actually questioning why i would think that, actually rebooted it twice while on the phone which was a waste of time.

Got a engineer the next day, he checked the line from my house to the box thing a few 100 yards away for 20 mins then gave me a new Router and said my Router was broke/dead.
« Last Edit: June 16, 2021, 06:36:12 pm by RedSince86 »
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Offline gazzam1963

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Re: Virgin Media
« Reply #672 on: June 16, 2021, 09:20:54 pm »
Yeah I have. The main boxes are actually the same as the V6, they just have the new software. Looks much fresher.

Although the mini box streams from the main box, it’s only recordings that it does that for so still requires the coaxial cable into the back for TV viewing.

Cheers for that Graeme , the existing tv has no co axial to it so not gonna go down that route , sky called me a few hours before with a new deal

Offline ToneLa

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Re: Virgin Media
« Reply #673 on: July 9, 2021, 10:20:23 am »
Wound me up the other day. Net goes off totally.

I ring up, recorded message:

We apologise for any service interruption, we are doing work in (my exact, full postcode)

..... Doesn't help me "why always me?" mentality  ;D

Offline blert596

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Re: Virgin Media
« Reply #674 on: July 9, 2021, 07:35:45 pm »
Just received a mail saying my Virgin was going up from £60 to 94 for basically the same service - which is 200M and big bundle tv and phone (which Ive never even plugged in).

However as I work for O2, the recent merger has popped up saying employees can get 200M and big bundle (no sky sports etc) for £15. Ive filled in all the online stuff and wait for some sort of response from them apart from a big screes pic, saying your application has been submitted. I'm not a permy for O2 but do have an EIN which is hopefully enough to get through the system.

All worked out. Monthly price reduced to £15.50 from £90, new Hub 4, Upgrade to 1G bband. Swapped over in about 10 mins and all devices up and running again.  Speedtest shows 550Mbps dl and 52 u/l.

Pretty happy with that to be honest. Gonna see if I can access the friends and family deals now.
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Re: Virgin Media
« Reply #675 on: July 12, 2021, 07:49:01 am »
I've been using the hub 2 all this time because I'm very 'if it ain't broke, don't fix it'. VM have been pestering to switch me for a while but I kept telling them no. They spoke to someone else in the house last week, so there's now a hub 4 on my dining table waiting to be put in (somewhere? this thing is massive, where is it supposed to live?)

Is there anything I should know before I do it?

Offline blert596

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Re: Virgin Media
« Reply #676 on: July 13, 2021, 10:52:20 pm »
I've been using the hub 2 all this time because I'm very 'if it ain't broke, don't fix it'. VM have been pestering to switch me for a while but I kept telling them no. They spoke to someone else in the house last week, so there's now a hub 4 on my dining table waiting to be put in (somewhere? this thing is massive, where is it supposed to live?)

Is there anything I should know before I do it?

No mate. Just turn off your old one and swap the leads across like for like.  Then go in and change your SSID to something inappropriate  :D
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Re: Virgin Media
« Reply #677 on: July 15, 2021, 08:47:09 am »
Anyone getting a C501 error message when trying to access the on demand/apps? One box is saying this and the other is fine. It says there may be a problem in my area at the minute but not sure why it would affect one box and not the other.
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Re: Virgin Media
« Reply #678 on: July 19, 2021, 10:12:24 am »
Then go in and change your SSID to something inappropriate  :D

COVID-19 Sample Collection Unit

Offline blert596

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Re: Virgin Media
« Reply #679 on: July 19, 2021, 06:12:06 pm »
COVID-19 Sample Collection Unit

My sister made me change mine from "Nonce Secure". Probably a good idea.
All the badge kissing in the world don't make up for the fact that they are, frankly, not Liverpool Football Club. It's not their fault. Its just how it is.