Author Topic: Talk talk - what a mistake (Read 1655 times)

The G in Gerrard · « **on:** October 29, 2007, 06:41:21 PM »

nearly into second mth of contract with them, had my first bill with them. i have not had a week where my internet connection or phone works. i have had to call them 25 times in the first mth ffs! its messed up again over the weekend and they think it will take 5 days to repair! ive had enough of it. what can i do? their service is awful

¡Basta Ya! · « **Reply #1 on:** October 29, 2007, 06:46:48 PM »

If their service isn't as described (and if it's not working, then it isn't) then you should be able to get out of your contract.

Phone them and see if they will cancel it, if they so know then look into it with Citizens advice and check the sales of goods act.

Matt S · « **Reply #2 on:** October 29, 2007, 06:48:36 PM »

Is anyone actually happy with the service they have? By that I mean, had a problem and they sorted it out, as BT was fine until we had a problem! If so, who are you with!

RajR · « **Reply #3 on:** October 29, 2007, 07:02:08 PM »

My mate's girlfriend went with Talk Talk in March. She's still awaiting for the broadband to be sorted. She's had to get OFCOM involved now. Talk Talk are utter shite.

¡Basta Ya! · « **Reply #4 on:** October 29, 2007, 07:03:28 PM »

Quote from: RajR on October 29, 2007, 07:02:08 PM

Talk Talk are utter shite.

Lots of people seem to have a problem with them. I've not had one.

Although, I mainly just use the phone and use my NTL connection for the interweb

The G in Gerrard · « **Reply #5 on:** October 29, 2007, 07:11:03 PM »

Might make it more publically aware. im sick of them but if i was to change id have to pay out all over again

kmo1969 · « **Reply #6 on:** October 29, 2007, 07:50:52 PM »

Quote from: ¡Basta Ya! on October 29, 2007, 07:03:28 PM

Lots of people seem to have a problem with them. I've not had one.

Same here.

Doc Evil · « **Reply #7 on:** October 29, 2007, 07:51:43 PM »

Quote from: Matt S on October 29, 2007, 06:48:36 PM

Is anyone actually happy with the service they have? By that I mean, had a problem and they sorted it out, as BT was fine until we had a problem! If so, who are you with!

Been with Telewest \ Virgin now for about 5/6 years, never had an issue with them, the occasional loss of service, ring them up and they'll give you some credit back. Regularly upgraded the services for me, sometimes took me asking, sometimes themselves. Would recommend it to absolutely anyone who'll listen.

Not the cheapest, but certainly the best. If you can, you most certainly should.

Really good and wouldn't change it at all.

It's all going to go down the shitter now isn't it?

The G in Gerrard · « **Reply #8 on:** October 31, 2007, 06:59:38 PM »

shocked. after reporting a fault on saturday and checking my update last 3 days today the 2nd line support have confirmed theres a fault in my line and it can take upto 5 days to repair. its a fuckin joke

¡Basta Ya! · « **Reply #9 on:** October 31, 2007, 07:02:59 PM »

So shocked you posted it twice. Either that or the fault on your line is an echo.

Ben S · « **Reply #10 on:** October 31, 2007, 08:23:50 PM »

Quote from: The G in Gerrard on October 31, 2007, 06:59:38 PM

shocked. after reporting a fault on saturday and checking my update last 3 days today the 2nd line support have confirmed theres a fault in my line and it can take upto 5 days to repair. its a fuckin joke

If theres a fault on your line then it's down to bt to sort so it's out of Talk Talk's hands. Be grateful you are with talk talk, have you ever tried finding a number to report a fault to BT? It's good to talk, well if you can find a number.

raptor · « **Reply #11 on:** October 31, 2007, 09:22:56 PM »

0800 800151

Ben S · « **Reply #12 on:** October 31, 2007, 09:40:39 PM »

Now all that need to do is put it on their website so people don't have to fuck about with all them shitty contact forms and get nowhere.

raptor · « **Reply #13 on:** October 31, 2007, 09:43:50 PM »

It's on everyones phonebill.

Ben S · « **Reply #14 on:** October 31, 2007, 09:53:49 PM »

Not everyone has a bill to hand, does everyone even get a paper bill these days anyway, isn't their an online billing only option?

crewey · « **Reply #15 on:** November 1, 2007, 06:29:06 AM »

I've been on Talk Talk for 12 months, broadband connection took a couple of weeks but getting the line rental sorted took 2 months and that was BT being dicks not Talk Talk, in that 2 months with broadband I didn't get charged a penny by Talk Talk, it wasn't until the line rental had been switched they charged the £19.99 p/m. Not had any major problems, my girlfriends father has much bigger problems with his Orange broadband than we get

MFletcher · « **Reply #16 on:** November 1, 2007, 09:41:26 AM »

We're with BT and the connection we have is fine. The phoneline has went down on occasion but a couple of phone calls later and they were sending someone the next day to get it fixed.

However, I did have to tell the Indian woman at the other end of the phone that I had, in fact, checked all of the wires were plugged in and that it was a BT problem. Three line checks later and she finally admitted it was. The van was out the next day to fix the line.

Something Else · « **Reply #17 on:** November 1, 2007, 04:32:10 PM »

Quote from: Ben S on October 31, 2007, 09:53:49 PM

Not everyone has a bill to hand, does everyone even get a paper bill these days anyway, isn't their an online billing only option?

ai and if you cant get on the net you cant get your emails

when i was with tiscali they asked, me if i had checked the help page online as they may allow me to get my internet connection back going without the need to ring them........

The G in Gerrard · « **Reply #18 on:** November 2, 2007, 04:12:57 PM »

ive been told i will hear from them on tuesday as its now been passed onto bt engineers. ive been offered £2.33 compensation per day for every day its gone.

Doc Evil · « **Reply #19 on:** November 2, 2007, 06:48:29 PM »

Quote from: MFletcher on November 1, 2007, 09:41:26 AM

We're with BT and the connection we have is fine. The phoneline has went down on occasion but a couple of phone calls later and they were sending someone the next day to get it fixed.

However, I did have to tell the Indian woman at the other end of the phone that I had, in fact, checked all of the wires were plugged in and that it was a BT problem. Three line checks later and she finally admitted it was. The van was out the next day to fix the line.

Personally speaking, I quite like the Indian women.

jaffod · « **Reply #20 on:** November 26, 2011, 02:19:23 PM »

Considering switching my broadband/ home phone provider. Is it fair to say avoid these like the plague?

rowan_d · « **Reply #21 on:** November 26, 2011, 02:36:07 PM »

They completely fucked us over for the first 2 months or so. Our internet would work for about 5 minutes, then go off for 5. If you reset the modem it'd work for 10 minutes or so, then start the cycle again. My Dad complained honestly about 10 times on the phone, and every time for the first 8 they'd say, hmm, no problems on our end, nothing we can do. So my Dad buys a new modem, still doesn't work properly. Complains again, so they send an engineer out. As per, it works fine while somebody who can fix it is in the house, then goes toshit again as soon as he leaves. Then my Dad got another engineer out, who replaced the modem with a more recent model and gets it done for free because of all the shite it had taken to get that far, and its worked fine ever since.

Stick to BT or someone

MichaelA · « **Reply #22 on:** November 26, 2011, 08:08:02 PM »

My folks have talk talk - going online at their house is like a slow and painful death.

montysmum · « **Reply #23 on:** November 26, 2011, 08:18:11 PM »

Over the years I have had Sky, BT and Virgin (cable) broadband and all have given me problems apart from Virgin which has been brilliant.

I dont think I would go with anyone else now even if it was cheaper.

redgriffin73 · « **Reply #24 on:** November 26, 2011, 08:40:21 PM »

Swapped from BT about 18 months ago cos I was so fucked off with their prices and attitude, spent the next 6 months trying to get them to pay me back payments they continued to take out of my account.

Signed up with Talk Talk and (fingers crossed) not had a problem since. Loads cheaper and internet is fast and reliable.

Sr Harvest Fiields · « **Reply #25 on:** November 26, 2011, 08:49:37 PM »

I would never use them again. Had serious problems with them and never got anywhere. Caused me no end of trouble. Id not touch them with Andys.

Upinsmoke · « **Reply #26 on:** November 26, 2011, 08:50:37 PM »

Was talk talk known as something else. I remember AOL got bought out by carphone warehouse was it? Has that now become talk talk? Anyway i've been with O2 for a few years, had the odd drop outs but speed is decent (10meg dl/1 meg ul). I pay 17.50 p/m. Although i could get it 5 quid cheaper if i could be arsed changing my account details so that a 15 quid top up a month gets me 5 quid discount. Like i said, odd drop out but the guys at the call centre's are always sound, once had a chat with one of the lads about cod4 for like 45 minutes. They did get taken over by telefonica by so far so good on the whole.

They have good usage limit and i download a fair bit, although i'm pretty sure they started throttling once telefonica came in.

LiamG · « **Reply #27 on:** December 14, 2011, 03:18:03 PM »

Tiscali became Talk Talk i think!

Anyway i find my most ISP's are shite for customer service, TalkTalk and BT being the worst

Anfield Mob · « **Reply #28 on:** December 14, 2011, 04:29:44 PM »

been with tiscali/ talk talk for about 3 years now and had no major major problems. only real issues are with general connection speeds due to throttled bandwith in their 'fair use policy'.

its currently broke atm but thats BT's fault. they are slow to get to our local excahnge and fix the faults that do occur. pretty much all uk isps are really shite bar the very small companies, these then tend to be eventaully swallowed up by bigger organistations and go to shit to.

BigDanno · « **Reply #29 on:** December 14, 2011, 04:40:26 PM »

I was with talktalk for 5 years and had no problems with them apart from their routers being utter shite. The only reason I left them was because I wanted the sky anytime+ and you need sky broadband for that

Joff · « **Reply #30 on:** December 14, 2011, 08:52:50 PM »

With a small local company called Eclipse.Can't recommend them enough.

gazzam1963 · « **Reply #31 on:** December 14, 2011, 09:18:01 PM »

Quote from: BigDanno on December 14, 2011, 04:40:26 PM

I was with talktalk for 5 years and had no problems with them apart from their routers being utter shite. The only reason I left them was because I wanted the sky anytime+ and you need sky broadband for that

I've just switched from sky to virgin and this seems to come with sky anytime + as there is many many movies on anytime demand

Zeb · « **Reply #32 on:** December 15, 2011, 07:34:39 AM »

Quote from: Anfield Mob on December 14, 2011, 04:29:44 PM

pretty much all uk isps are really shite bar the very small companies, these then tend to be eventaully swallowed up by bigger organistations and go to shit to.

Aye, I use a business grade broadband package from pipex which was taken over by talktalk. No problems whatsoever in the 2 years prior to talktalk, and fairly repeated and consistent ones ever since. Fortunately, they're fairly minor in comparison to some because my old contract (which talktalk keep asking me to switch from) has no fair usage policy nor any limits whatsoever. Even so, the bill due date bouncing around to the point where you've paid two months in advance and them not realising that and their habit of disconnecting you as a result on a Friday night when their call centres are closed over the weekend is rather irksome. Wouldn't recommend talktalk at all for an ISP.

pantbash · « **Reply #33 on:** December 15, 2011, 10:10:44 AM »

TalkTalk

Network = Good

TTT supplied Modem/Routers = Mediocre

Customer service = Not Good

As a general piece of advice for any ADSL based ISP, buy a decent modem yourself.
Netgear DG834 are stable... & just keep the ISP free one as a spare.

LiamG · « **Reply #34 on:** December 21, 2011, 01:08:24 AM »

Seems your not the only one - Talk Talk most complained about ISP!
http://www.bbc.co.uk/news/technology-16266531

SP · « **Reply #35 on:** December 21, 2011, 01:11:14 AM »

Quote from: Joff on December 14, 2011, 08:52:50 PM

With a small local company called Eclipse.Can't recommend them enough.

Eclipse used to be a small local company based in Exeter. They were taken over by Kingston Communications so they are not quite so small now.

They are pretty good, and have reasonable customer service.

I once had ntl as an ISP... they were so shit, they had to bury the name...