Author Topic: Orange broadband... (Read 955 times)

beebster · « **on:** February 11, 2007, 02:17:36 AM »

Anyone on here have Orange broadband - the £5/mth 8MB package?
My AOL contract is up and am looking at other providers. Just wanted to know any good or bad points about Orange.
If not Orange, any other good deals out there to be snapped up?

Cheers in advance.

jackh · « **Reply #1 on:** February 11, 2007, 02:32:34 AM »

I didn't even know orange did broadband - and my phone contract is on Orange - surely thats bad marketing...or do i just need to open my eyes and ears?!

beebster · « **Reply #2 on:** February 11, 2007, 02:36:24 AM »

I think it's a recent thing but it must be bad marketing as i've been with Orange for 8 years and didn;t know. Only last week I did my first upgrade for 2 years and noticed it on their website when I was looking at which phone to take.
You get a wireless modem or something which seems a good option as I have a laptop.

kavah · « **Reply #3 on:** February 11, 2007, 02:39:10 AM »

I've got it in holland, i was wanadoo. but now i'm orange .

beebster · « **Reply #4 on:** February 11, 2007, 02:39:54 AM »

Quote from: kavah on February 11, 2007, 02:39:10 AM

I've got it in holland, i was wanadoo. but now i'm orange .

Is it any good?

Paul_McG · « **Reply #5 on:** February 11, 2007, 09:26:13 AM »

I have inherited Orange as an ISP
Freeserve - Wanadoo - Orange

Since Orange took over the customer service does'nt seem as good and for the last month or so I have had intermitant slow download speed and dropped connection.

Message has been up on the Orange homepage for a while now

"Customers in Liverpool, Newcastle, Tannockside and Cardiff may be experiencing intermittent disconnections or slow browsing due to a known network issue. This is a known fault which is currently under investigation."

Apart from that its OK , I think the best deal is if you have/get a monthly mobile phone with them as well.

I am holding back on changin ISP's at the moment as there seem to be a few new convergance deals round the corner with more facilities bundled together.

Guessing the £5 deal is because you have a mobile with them............

http://www.orange.co.uk/time/compareall.htm

beebster · « **Reply #6 on:** February 11, 2007, 08:28:34 PM »

Yeah, just renewed for another 18 months.
Cheers for the info.

molbyscorchio · « **Reply #7 on:** February 11, 2007, 11:43:06 PM »

I've had it for a few months. It's ok during the day, but performance tails off badly after midnight - I think there's some technical jiggery pokery going on in the wee small hours, but it's a bastard when you're streaming 'nature' films...

trigger · « **Reply #8 on:** March 4, 2007, 07:28:28 PM »

orange is shit....service is shit...customer support is shit....tech help is shit....and that livebox looks a c*nt

Walshy® · « **Reply #9 on:** May 14, 2007, 02:58:39 PM »

Just bumping this as thinking of going with them now. How does the service seem now it should be more stable after being around for a while?

WorldChampions · « **Reply #10 on:** May 14, 2007, 03:29:50 PM »

Quote from: Walshy® on May 14, 2007, 02:58:39 PM

Just bumping this as thinking of going with them now. How does the service seem now it should be more stable after being around for a while?

Quote from: trigger on March 4, 2007, 07:28:28 PM

orange is shit....service is shit...customer support is shit....tech help is shit....and that livebox looks a c*nt

Martyn. · « **Reply #11 on:** June 16, 2007, 09:31:58 PM »

I am looking into switching to Orange. The £20 a month deal looks quite good for what you get...

Quote

* fast, up to 8Meg speed*
* inclusive Livebox wireless modem
* unlimited calls to national and international landlines at any time included in the price
* wireless connection to surf where you want and connect up to six computers
* unlimited monthly downloads (fair use policy applies)

Would anyone like to add their opinion then seeing as it is beginning to take off a bit now

? Not that I would use their crappy Livebox thing, but the speed and unlimited bandwidth thing is pretty nice...well better than what I get now. I only have a 512kbps connection but I download about 30GB a month (although I downloaded 37GB last month).

raptor · « **Reply #12 on:** June 16, 2007, 10:16:47 PM »

If you're connecting to their standard service you should be fine but anyone moving onto them in an area where they have LLU is playing a dangerous game. They've had all sorts of problems with their LLU service.

rob89 · « **Reply #13 on:** June 16, 2007, 10:46:54 PM »

i've had no problems with orange customer service is far better than bt

Matt S · « **Reply #14 on:** June 16, 2007, 10:52:00 PM »

Quote from: rob89 on June 16, 2007, 10:46:54 PM

i've had no problems with orange customer service is far better than bt

bt customer service is awful. Experienced it for the first time this week. Got the problem sorted after 4 separate calls through to india. Seriously considering looking for alternatives now.

Redwhiteandnotblue · « **Reply #15 on:** June 17, 2007, 12:50:39 AM »

Quote from: rob89 on June 16, 2007, 10:46:54 PM

i've had no problems with orange customer service is far better than bt

That's called damning with faint praise.

BT Customer Service is the main reason I cut and ran several years ago. I've now gone from Homecall (excellent) --> bought by Pipex and Pipex are awful. They phoned me a few days ago and I answered the phone to a computer putting me on hold. How crap is that. Waited 20 minutes only to be told by the lovely call centre operative in India (long delay on the line and terrible line quality exacerbating an almost indeciferable accent) that they couldn't talk to me (after spending 5 minutes talking to me (!?)) as the account holder is my wife (who hasn't lived here for 4 months) and that they would send her (Royal Mail forwarding is a bastard when you share a first initial with your ex-wife) a change of mandate form (for the 3rd time). Eventually talked to the supervisor (a lovely Australian lady who tried her best to understand) but still no luck getting the telephone line in my name.

I don't think any of them are much cop really.

Walshy® · « **Reply #16 on:** June 18, 2007, 02:17:05 PM »

Yeah BT decided to stop our phone line for some reason. Had 6 tests on it, never heard back. Kept calling and told it will be resolved within 24 hours.

3 months later they offer to refund 7 days line rental. To fuck with yer BT. We got our 3 months back and 3 months free.

Tam · « **Reply #17 on:** June 18, 2007, 04:40:11 PM »

If it goes down then its shit but other than that its fine. So if you have a problem you are screwed and according to a few other people ive spoken to, if you try to leave they are useless too

Guz-kop · « **Reply #18 on:** June 18, 2007, 05:34:45 PM »

We've had Orange in the flat this year and it's been god awful. As said above, when it works fine - it's alright. But it's not fine for long enough and keeps cutting up every few weeks. Then it takes a week or two to sort itself out and getting through to some of the dumbwits that man their phones will run your patience thin.

It's only £5/month so I suppose you get what you pay for (barely) but I cant wait to get shot of the bastards

Walshy® · « **Reply #19 on:** June 18, 2007, 05:54:31 PM »

Quote from: Guz-kop on June 18, 2007, 05:34:45 PM

It's only £5/month so I suppose you get what you pay for (barely) but I cant wait to get shot of the bastards

I've just signed up for the £20.00 per month so will see if I get the same service? Maybe they cut it out due to fair usage e.t.c?

trigger · « **Reply #20 on:** June 18, 2007, 06:36:46 PM »

Quote from: Guz-kop on June 18, 2007, 05:34:45 PM

We've had Orange in the flat this year and it's been god awful. As said above, when it works fine - it's alright. But it's not fine for long enough and keeps cutting up every few weeks. Then it takes a week or two to sort itself out and getting through to some of the dumbwits that man their phones will run your patience thin.

It's only £5/month so I suppose you get what you pay for (barely) but I cant wait to get shot of the bastards

Orange is wank

Walshy® · « **Reply #21 on:** June 18, 2007, 06:37:37 PM »

Quote from: trigger on June 18, 2007, 06:36:46 PM

Orange is wank

As long as your wank isn't orange you will be fine.

trigger · « **Reply #22 on:** June 18, 2007, 06:38:06 PM »

Quote from: Walshy® on June 18, 2007, 06:37:37 PM

As long as your wank isn't orange you will be fine.

Paul_McG · « **Reply #23 on:** June 18, 2007, 07:50:50 PM »

"We are aware of a slow speed network issue on our IPStream Max networks.

This is an issue that we have been aware of for a number of weeks and are currently working towards resolving. Unfortunately, we do not have an estimated timescale for resolution for this issue.
We apologise for any inconveience caused."

Email from Orange customer support when complaining about download speed , service is just shite at the moment.

When I asked for the UK customer service Directors details they just replied with their normal customer service address in Rotherham

greenstien · « **Reply #24 on:** June 18, 2007, 08:04:47 PM »

Slow speeds will always be an issue as ISP's are bringing out faster packages their servers cannot handle.

Tim · « **Reply #25 on:** June 18, 2007, 11:02:04 PM »

I've been on orange for 4 months now and I've never had a problem until today when it's been a bit slow like suggested above. It's still managable though.

WorldChampions · « **Reply #26 on:** July 18, 2007, 11:23:54 PM »

http://www.pcworld.co.uk/martprd/editorial/freelaptop/?int=home_nav

mikek1984 · « **Reply #27 on:** July 18, 2007, 11:33:35 PM »

Quote from: kavah on February 11, 2007, 02:39:10 AM

I've got it in holland, i was wanadoo. but now i'm orange .

everythings gotta be orange hasnt it

pheel · « **Reply #28 on:** July 18, 2007, 11:52:48 PM »

as stated above pcworld and Curyys will be doing awesome deals from thursday, check out the ads>>>>>>>>>>>>>>>>

raptor · « **Reply #29 on:** July 19, 2007, 02:56:49 PM »

Quote from: pheel on July 18, 2007, 11:52:48 PM

as stated above pcworld and Curyys will be doing awesome deals from thursday, check out the ads>>>>>>>>>>>>>>>>

All well and good but what good is a 2GB usage cap? Only worth looking at if you can upgrade to a better orange package.

bradigor · « **Reply #30 on:** July 20, 2007, 01:59:57 PM »

I'll stick with Virgin ta

Paul_McG · « **Reply #31 on:** October 15, 2007, 06:59:26 PM »

Was tempted by the new O2 broadband deals that have launched today.

My shitty phone line will give "up to" 8meg (unlimited) for £7.50 per month (I have an O2 contract phone)

So gave Orange a call to get my MAC code and seriously consider things but dont you just love these cancellation/retention teams.

Offered me 6 months free broadband and a new wireless router, only downside new 12 month contract.

Put some doubt in my mind so said I would think about it.......................

Walshy® · « **Reply #32 on:** October 18, 2007, 01:05:11 PM »

I am moving house but staying somewhere temp for 3 months. Orange Broadband have offered me 6 months free as long as I start my new 12 month contract today.

Bargain.

So I now have 6 months free internet.

Tim · « **Reply #33 on:** October 18, 2007, 01:59:25 PM »

Orange has been great with me since I joined them. I can't remember any downtime if I'm being honest.