I tend to be fairly blasé (nice work with the accents by the way whoever did this, automatically changes the 'plain' spelling to the correct one)to allegations of incompetence / bias with English organisations: spending time in countries and having to find a way to work where it's even more circuitous, constitutionally biased or simply have their own unique issues to work around does that to you, makes it all relative.
Yet this one, man, reeks to the high heavens. A billion dollar industry and you have this buffoons still muddling away.