This is what happens when supporters have been turned into customers. I notice one thing more and more too when we score a goal. Instead of people jumping up and down, most of them just stand up like in a theater and clap their hands like the royal family would do when being entertained. Less and less working class people are attending games as a result of the high ticket prices.
Dortmund fans in the yellow wall feel that they're a part of the club and stay for a while after the final whistle (and sing loudly). The players meanwhile watch the wall with pure admiration. With The Kop it wouldn't happen unless the supporters would be treated as such, not costumers. Klopp must soon (if he hasn't already) realize the roots of why our atmosphere is dreadful.
I simply wonder what FSG would do if Klopp came to them and explained what would be needed in order to get the atmosphere going. If he, for example, would tell them that ticket prices would need to be lowered, more meetings ought to be scheduled between club and supporters and more appreciation for them in general, what would they say? I doubt they would do anything about it, which is the sad part.
It's just ridiculous having a manager like him while at the same time, as a club, not doing more in order to implement Klopp's vision of supporters playing a huge part in the teams' progress and being united as one.