I have done quite a few imports (full 40ft containers) now, as well as a number of smaller machinery imports, and it’s been pretty easy going.
However, I have been screwed on my last import. I order a type of material (which I then use for manufacturing a product over here) in two specs. They come in big 100m length rolls that are 1400mm tall.
Ive used the same manufacturer from the start and the product has always arrived to spec. In this last lot though, my largest order to date, all the 240 odd rolls I ordered were incorrect. 205 were the wrong spec (thinner than they should be), of which 65 of them were unusable. The other 35 were just totally wrong compared to what I ordered.
Contacted the company and they just are not arsed one little bit. Offered me a shockingly low discount on another order (won’t even cover 10% of what I lost on this order) and then basically said that’s your lot of fuck off. They know I’ve absolutely no comeback.
There are no manufacturers of this material in mainland Europe so that’s not an option. The machine that produces it, which is my ultimate aim, is £80k so not an option just yet, so I’m having to work with a few other Chinese suppliers and hope they come good.
There are companies who will go and check the order is correct over in China before you pay any balance on the order and it’s shipped, so that’s probably the way I’ll go until I begin manufacturing it myself.