Topic: EE Network

[red_lfc_costello]

I've recently moved over to EE after being with O2 for 15+ years. My last contract with O2 I had 2GB data and never went over apart from the rare occasion where I was out for the office for a week or two. I have WIFI at home and the office so I generally don't use too much data.

I signed up to 4GB with EE, which ran out in no time, I bolted on another 2gb and again its run out with still a week until my data re sets. I'm not doing anything differently, I'm not steaming or watching anything on my way to work as I drive in. Like I said I have wifi at home and the office (connected at my parents and my wives parents when we are there too), so I have no idea where this huge jump in data usage comes from.

Anyone had anything similar?

[Upinsmoke]

I've recently moved over to EE after being with O2 for 15+ years. My last contract with O2 I had 2GB data and never went over apart from the rare occasion where I was out for the office for a week or two. I have WIFI at home and the office so I generally don't use too much data.

I signed up to 4GB with EE, which ran out in no time, I bolted on another 2gb and again its run out with still a week until my data re sets. I'm not doing anything differently, I'm not steaming or watching anything on my way to work as I drive in. Like I said I have wifi at home and the office (connected at my parents and my wives parents when we are there too), so I have no idea where this huge jump in data usage comes from.

Anyone had anything similar?

What's your data usage on your phone telling you? Should have a breakdown of which functions/apps are killing your data

[red_lfc_costello]

What's your data usage on your phone telling you? Should have a breakdown of which functions/apps are killing your data

that's showing me youtube has used 6 gb (been with EE maybe 6-8 weeks now) My 18month old likes to watch cartoons on youtube but that's mainly at home, maybe a couple of times in the car but not for anything longer than 5 / 10mins. Its not like we've been out of wifi signal and shes watched hours and hours of videos.

[gary75]

Is it an Apple device?

https://support.apple.com/en-gb/HT205296

Remember hearing about this a while ago and it's been discussed in the iPhone thread.

Hope you get it sorted.

[red_lfc_costello]

that's interesting, thanks. Could be that as we've recently upgraded to Sky Fibre and not sure whether its my phone or the broadband but my phone wont load websites even tho it says there's wifi, one of the two isn't working right and I image the above must have happened a few times.

Thanks again, hopefully this will help.

[Buck Pete]

Mmmh this is worrying.

I've just had my phone moved from O2 to EE (works phone so had no choice)

And I am just in the process of moving my Broadband from BT to SKY Fibre.

[sminp]

I never had any problems on EE whereas my wife's data was munched through on Vodafone by the Facebook app. You could literally open Facebook for 30 seconds then go and check your data usage and it would have rocketed upwards at an astronomical rate. My brother is on BT and has the same issue but with the Snapchat app. The only solution I could do for them both was to turn off access to those apps when on mobile data which is not very convenient for them both.

[Kashinoda]

that's showing me youtube has used 6 gb (been with EE maybe 6-8 weeks now) My 18month old likes to watch cartoons on youtube but that's mainly at home, maybe a couple of times in the car but not for anything longer than 5 / 10mins. Its not like we've been out of wifi signal and shes watched hours and hours of videos.

6GB doesn't sound unreasonable to be honest, a 10 minute video at 720p will probably set you back around 200mb. So that's 1/5 a GB gone in 1 video. It does depend on the initial upload too, there's no set value really.

Maybe force YouTube not to use any high quality options when it's not on WiFi.