Sorted now, had to 'upgrade' to membership which I didn't really want to on principle since fancards were supposed to be "the only thing you'll ever need" (thanks Rick).
Things they make you do eh?
Oh and since my membership card won't arrive in time they're sending paper tickets first class in the post.
I asked why couldn't they send the activated membership cards out first class in the post and got a garbled response about that not being possible!